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Wednesday 8th February 2006
eBay proves indispensable to UK shop owners 10:37AM, Wednesday 8th February 2006
Had Napoleon been marching his armies around Europe now rather than 200 years ago he might have described of the British as 'a nation of online shopkeepers'. New figures from eBay show that there are now 68,000 cottage industries in the UK that depend on the website for at least a quarter of their income.

Across Europe there are 170,000 businesses dependent on the site, many of which started out as a hobby before going full-time. In the UK alone these businesses have 11 million eBay users to sell to.

Although it started life as an online auction house, the site now gets a third of its income from fixed price sales and businesses that once thrived on the high street - or more likely a back street - now flourishing on the Net.

Despite its success, eBay is not without its critics. It is currently being sued by Tiffany after fake jewellery was offered on the site and has also been accused at various times of failing to deal with instances of fraud.

Speaking in Brussels yesterday, CEO Meg Whitman said that the company is putting a high priority on detecting attempts to sell counterfeit goods.

'We have a number of technical tools to help intellectual property owners identify goods and remove them,' she said and promised further investment.

She added that the proportion of problematic transactions is below one per cent and falling and noted that eBay customer support staff now intervene to sort out disputes.

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