Features

Consumer Direct (08454 040506)
Consumer advice line, which last year received over 3,700 complaints and enquiries about online auctions.

Community Legal Service (0845 3454345)
Free independent legal advice.

Citizens Advice Bureau
(www.adviceguide.org.uk)
CAB's online service has a helpful guide to your legal rights on internet auction sites.

Cardwatch.org.uk
The UK banking industry's card fraud awareness initiative

Getsafeonline.org
Lots of good online shopping advice.

Home Office guide
(www.identity-theft.org.uk)
Guide to protecting yourself against identity theft.

APACS
(www.banksafeonline.org.uk)
How to spot scams and cons online, plus general tips for safe surfing.

CIFAS
(www.cifas.org.uk)
The UK's Fraud Prevention Service provides lots of tips on safe surfing and fraud spotting.

The Office of Fair Trading
(www.oft.gov.uk)
Lots of clear, easy-to-read information about your consumer rights.

Trading Standards
(www.tradingstandards.gov.uk)
Information on your rights as a consumer.