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Thecus N12000 review

in Storage appliances

Verdict

Thecus moves up a gear with support for 6Gbits/sec SAS drives, fine performance and a good range of business network storage features

Review Date: 28 Jun 2011

Reviewed By: Dave Mitchell

Price when reviewed: £6,078 (£7,294 inc VAT)

Overall Rating
5 stars out of 6

Features & Design
5 stars out of 6

Value for Money
5 stars out of 6

Performance
5 stars out of 6

PCPRO Recommended

Despite the proliferation of small business NAS appliances, only Thecus has made any effort to support SAS drives. It went on the offensive with the excellent N7700 and now ups the ante with its rack mount N12000 – the first in this sector to support the latest 6Gbits/sec SAS drives.

Supplied to us by Origin Storage, the N12000 is a 2U rack chassis with room for up to twelve hot-swap drives. The price above includes six 600GB Seagate Cheetah 6Gbits/sec SAS drives, but Origin also offers near-line SAS and SATA drives if capacity is a higher priority than performance.

The N12000 is a solidly built system, with a sturdy flip-down panel hiding the drive bays, the power and reset buttons, and an OLED display and control pad. It also hides two USB 2 ports, with four more at the back.

The motherboard design has allowed Thecus to be imaginative with features. Rather than use a riser it has three low-profile PCI Express slots, with the first occupied by a dual-port USB 3 adapter. One of the motherboard’s SATA interfaces has been cabled out to the back using an eSATA header card. However, Thecus doesn’t currently offer any expansion shelves.

Thecus N12000

The drives are handled by an LSI SAS PCI Express card, and the appliance is 10-Gigabit ready. Origin offers a single-port Intel X520-SR1 card for £799 and a dual-port SR2 card for £999. Two Gigabit data ports are provided, and a third is used as a heartbeat link to another N12000 for high availability (HA). Thecus currently supports HA for single-array systems but it aims to support HA for multiple arrays in the coming months.

Installation is little different to Thecus’ desktop units: a Setup Wizard finds the appliance on the network and provides quick access to the main Ajax-based web console. A substantial redesign makes features a lot more accessible.

For testing we chose to place all six SAS drives in a single RAID5 array. You can’t access any services while it’s building, and the array took just over two hours to create.

With a fast 2.93GHz Intel Xeon X3470 processor and 4GB of DDR3, the N12000 delivered a top performance in our lab tests. Using a Broadberry dual-X5560 rack server running Windows Server 2008 R2 64-bit, drag and drop copies of a 2.52GB video clip returned read and write speeds of 103MB/sec. The FileZilla FTP client reported averages of 103MB/sec for uploads and downloads, while our 17.4GB collection of 10,500 files copied to the appliance at a rate of 71MB/sec.

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User comments

Thecus not suitable for enterprise!

I bought a very early N12000 six month ago. Had two hardware issues for which I got two times an RMA (a completely new device) But even worse, the NAS crashes about every week, used in an VSphere enviroment with iSCSI datastores.
This shows once again: A company company can not push to the enterprise market with just putting "enterprise" on the marketing slides.

By dcnet on 11 Jul 2011

To dcnet

Dear user of Thecus N12000,

My name is Peter, who is an employee of Thecus Technology. I am quite concerned about your situation and would like to know the latest update on your N12000, and try to offer assistance.

We have not heard of a technical issue such as described in your comment, anywhere worldwide. So for benefit of Thecus and Thecus users, this calls for further investigation, and your help will be very much appreciated.

Would you mind sharing with me where you obtained your N12000? In your comment you mentioned you've had the unit for 6 months, but Thecus did not officially launch the product until February and UK distribution in March 2011.

Thank you for your time and I look forward to hearing from you.

Best,
Peter

By Thecus_Peter on 13 Jul 2011

To thecus

Hi Peter
Please have a look at the tickets in your Taiwan based Support-Center (There was no in EU Support-Center at this time)
YQZ-136646
YQZ-136646

European Support-Center:
AUC-248645

I have replaced the N12000 with a HP P2000 G3. Paid 150% of the N12000 price but it works for 3 weeks now without any issues in a VSphere 4.1 iSCSI enviroment. With the N12000 I lost Datastore connectivity at least once per week.

By dcnet on 11 Aug 2011

To dcnet

Thank you for the update. After verification with our internal field engineers, your case happened quite a while ago, and yes as you said, one of the very early units of N12000. I was informed that the technical issue you had to go through has since been resolved with later version of FW upgrade.

My sincere apology that the Thecus N12000 did not work out for you.

Best regards,
Peter

By Thecus_Peter on 15 Aug 2011

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