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Backup Genie review

Verdict

A sound product at a good price, undermined by a handful of missing features

Review Date: 6 Jul 2012

Price when reviewed: £4 (£5 inc VAT)

Overall Rating
4 stars out of 6

Features & Design
3 stars out of 6

Value for Money
4 stars out of 6

Ease of Use
5 stars out of 6

Online backup providers are such a common sight these days, it’s tough for any one service to stand out. Backup Genie plays the ease-of-use card, with bright graphics adorning its website, and the words “simple” and “easy” making several appearances right up front.

It’s justified, too. The software widget that takes care of all file operations has a simple, friendly UI that isn’t cluttered with tickboxes and menus.

An array of seven buttons sits across the top of its small window, providing access to the main backup window, a screen that allows users to simply drag and drop files or folders to back them up, and the service’s restore facility, which allows items to be retrieved directly from a folder-tree view.

Backup Genie front end

The service provides a Dropbox-style sync service with 1GB of storage; files and folders can be backed up or sent to the sync folder with a right-click of the mouse. The website advertises free iPad and iPhone apps, too, although these weren’t live at the time of writing.

The service has three pricing options: 75GB of capacity for £4.49 per month, 250GB for £6.95 per month, and unlimited storage for £9.95 per month. It’s cheaper than Mozy, but pricier than Livedrive – our two online backup options of choice.

The service uses Amazon’s S3 servers, and performance is perfectly fine. We used a 1.4GB photo library to test it: it took 1hr 42mins to back up, and 1hr 36mins to restore. Bear in mind, though, that this was over our company network; depending on the speed of your upload and download connections, performance will certainly differ.

Backup Genie restore interface

Gaps in Backup Genie’s feature set do exist, however. Backups aren’t continuous and can be set to run only once a day. There’s no way of telling which files have been backed up and which haven’t simply by looking at the files and folders in Windows. The website has no facility for streaming media files or viewing/editing documents in place either.

In general, we like its simplicity, its price and performance. However, Backup Genie’s lack of a continuous backup option is too major to ignore. It’s a promising debut, but needs a little work.

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User comments

Backup Genie is pants!

I bought this product and wished I hadn't. It's full of bugs (especially in scheduling) and the email-based support is pathetic, they just trot out supposed panaceas like "reinstall it" and "turn off your antivirus" rather than analyze the product. Avoid like the plague!!!

By oldhasbeen on 21 Jan 2013

Backup Genie is pants!

I bought this product and wished I hadn't. It's full of bugs (especially in scheduling) and the email-based support is pathetic, they just trot out supposed panaceas like "reinstall it" and "turn off your antivirus" rather than analyze the product. Avoid like the plague!!!

By oldhasbeen on 21 Jan 2013

Limited

To be honest, I haven't used BackupGenie but I've looked at it, and JustCloud, ZipCloud and MyPCBackup and it seems to me they're all the same company. I signed up with MyPCBackup but it was only afterwards it became clear there were huge restrictions in place on their 'unlimited' account, some of which were extra cost options. If you want to do a decent comparison look at:

1) Ability to backup mapped network drives (an expensive extra cost option on MyPCBackup)
2) Ability to backup large files (MyPCBackup does not automatically backup large files. An extra cost option will let you automatically backup up to 5GB files, with up to 10GB files able to be backed up by hand - anything above that size and you've no chance)
3) Multi-device capability; on MyPCBackup it's an extra £25 (half-price!) per extra device.

If all you've done is backup 1.4GB as a comparison I think your review is utterly pointless!

John

By jmccabe on 8 Jul 2013

AVOID like the plague

It was impossible for me to change from the trial version to the paid version. So I cannot upload more than a 1MB file. Their communications when I seek help are hopeless.

By Mark001 on 20 Aug 2013

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