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ACT! by Sage 2009 review

Verdict

Improvements to Office integration, search and database maintenance make this new version of ACT! a worthwhile update.

Review Date: 1 Sep 2008

Reviewed By: Jack Weber

Price when reviewed: (£212 inc VAT); £90 (£106 inc VAT) from previous version

Overall Rating
5 stars out of 6

PCPRO Recommended

The Search and Lookup procedures have been streamlined, with a redesigned dialogue box and more flexible options. In addition, the Previous command that lets you select from a list of the last nine lookups has been moved higher up the Lookup menu. That's only a very minor change, but welcome since it speeds up access to frequently used searches. This latest version of ACT! is also compatible with Windows Server 2008.

At a basic price of £180, ACT! remains good value. It's a powerful application that has had many years in which to evolve and to have its wrinkles ironed out. Its integration with other applications, especially Microsoft Word and Outlook, is impressive and its ability to support multiple users will be of benefit to many small companies. Whether an annual upgrade premium of 50 per cent represents such good value is debatable. However, it's not likely to deter many of ACT!'s satisfied users.

Author: Jack Weber

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User comments

Where did it all go wrong.....?

Genuine user reviews of Act! are bad, very bad. Once Act! products were simple and easy to use, the product peaked at Act! 2000, also known as Act 5. From there the decline has been frantic. Users report that support is from India and is hopeless. Technical problems with MS Outlook and Office 2007+ cause support issues that never end, sometimes it works sometimes it does not, it's random. The review above doen not include any real life experence, the last line says: "However, it's not likely to deter many of ACT!'s satisfied users". Just do a Google search for real user experences and read some of the many (very many) bad reviews from real users. Then buy somthing else!

By jthrussell on 1 Oct 2010

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