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Overclockers Titan Prodigy Arctic review

Verdict

High-end components deliver unexpected levels of power from a very small, and very tempting, gaming machine

Review Date: 9 Aug 2012

Reviewed By: Mike Jennings

Price when reviewed: £1,226 (£1,471 inc VAT)

Overall Rating
5 stars out of 6

Features & Design
5 stars out of 6

Value for Money
4 stars out of 6

Performance
5 stars out of 6

PCPRO Recommended

PC Pro’s labs are no stranger to hulking desktop PC towers, but with numerous empty slots, bays and sockets that may never be used, it’s becoming clear that these monoliths are overkill for the average PC user. Overclockers has set out to prove this with its Titan Prodigy, which crams big-case components into an endearingly compact chassis.

The case in question, BitFenix’s Prodigy, stands 404mm off the desk and is 359mm wide – significantly smaller than the average tower. It’s better looking than many full-size PCs, too: the white façade and handles contrast strongly against the black borders, and the soft plastic used for much of the front of the machine feels good, even if it does have the tendency to get a little grubby.

Overclockers Titan Prodigy Arctic

The metal side panels are extremely sturdy, the plastic used for the front of the machine is strong, and the handles on the front and rear of the system have a little give in them – but that, according to BitFenix, is down to design. The metal used inside feels strong, and the only low point is the ill-fitting side panel that rattles when moved.

Removing the side panel makes it immediately obvious just how much hardware Overclockers has crammed into its system. One side is dominated by a graphics card that stretches almost the entire length of the chassis; the mini-ITX motherboard is screwed onto a platform halfway up the rear of the enclosure that sits on top of the full-size PSU; and an Overclockers-branded watercooling loop, with two Xigmatek fans, hangs above the motherboard. Cables are generally kept out of the way, with many stored beside the PSU or held together towards the rear of the case, but there’s limited scope for pernickety cable-tidying in a chassis so small.

One thing that’s lacking, unsurprisingly, is upgrade room. A Blu-ray drive occupies the single 5.25in bays, both 3.5in bays are occupied, and the ASRock Z77E-ITX motherboard is fit to burst. Its two memory slots, single PCI Express x16 socket and three of its four SATA ports are occupied and, even if you were to add more storage or an additional optical drive, there’s nowhere for it to go. The backplate offers four USB 3 sockets, eSATA, a clear CMOS button and single-band 802.11n wireless.

Overclockers Titan Prodigy Arctic

Not that you’ll need much upgrade room for several years. The processor’s speed boost from 3.4GHz to 4.2GHz is modest by high-end PC standards – we’ve seen the chip used here, the Core i5-3570K, hit 4.8GHz – and it helped the Titan Prodigy return a benchmark score of 1.09. That’s a little slower than the fastest systems we’ve seen, but it’s more than enough grunt to cast aside any application, and the 8GB of RAM helps keep things fluid during multitasking, too.

Gaming horsepower comes from an overclocked Nvidia GeForce GTX 680 provided by KFA2. Its core has been boosted from 1,006MHz to 1,150MHz, and it delivered some of the best benchmarks we’ve seen for a long time. In our Very High test the Titan Prodigy returned a score of 79fps – nine frames quicker than the GTX 680 manages at its stock speed. The Wired2Fire Hellspawn Predator, one of our favourite base units, scored just 63fps.

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User comments

Poor returns policy at Overclockers

I bought a graphics card from Overclockers. It was immediately apparent there was an intermittent fault. The total cost to me was £117.50 for an £80 card. It took hours of effort, 12 emails and several high rate phone calls to achieve a refund of £80, leaving me £37.50 down. Read the reviews on Trustpilot and you will see I am not alone in receiving poor treatment from Overclockers on returned items! http://www.trustpilot.co.uk/review/www.overclocker
s.co.uk

By Simon on 9 Aug 2012

Sofa Gaming

This is an intresting if expensive development. It would make sense and justify the cost if you could drop it next to the sofa and then have a hinged screen and keyboard to use the gaming power to play more power hungry games without the weight of a gaming laptop on your lap.

By Tim_Wn on 9 Aug 2012

Hi Simon, sorry to hear about the issues you have had with ourselves. If you can provide your order number here we will be in contact with you as soon as possible. Our 14 day satisfaction guarantee is a demonstration of our commitment to providing great customer service. Unfortunately with intermittent faults they can be a little problematic. Hope to hear from you soon and I will do my best to resolve the issue. :)

By Overclockers_UK on 9 Aug 2012

Hi Simon, sorry to hear about the issues you have had with ourselves. If you can provide your order number here we will be in contact with you as soon as possible. Our 14 day satisfaction guarantee is a demonstration of our commitment to providing great customer service. Unfortunately with intermittent faults they can be a little problematic. Hope to hear from you soon and I will do my best to resolve the issue. :)

By Overclockers_UK on 9 Aug 2012

Looks great ...

photographed not in use in a studio. Actually this case is a great example of the lousy design prevalent in the PC arena.
Try it imagine it in use: There are cables sticking out from the back AND the right side. There is a CD tray emerging from the front. The top and the left side have to be clear for airflow. So the "small form factor" case actually occupies at least three times its own volume in space!
Cooling design could not be worse - the flat MB obstructs convective airflow and the CD drive blocks most of the top vent.
Silverstone are about the only company actually bringing some clear thinking to PC case design.

By JohnAHind on 9 Aug 2012

Poor returns policy at Overclockers

You really expect me to provide my order number in public on this site? There are too many people complaining about poor service on returns from Overclockers for my experience to be a one-off! If you want to improve your image, improve your service, Overclockers!

By Simon on 9 Aug 2012

Excellent service from Overclockers

Simon, it is obvious you had a bad experience, but I am of the opinion that their service is more good than bad.

I had a situation where I had two hard drives supplied by them fail on me on arrival. There service was excellent. Over the years, I have had unfortunate need of their RMA service several times and it has always been good.

I think it is a rare case of the personal touch even though the company has expanded greatly.

The fact that they are contacting you here on this site to try and resolve your issue is an example of that. How many other companies would do that?

In the end, my point is that from what I have read there are at least as many, if not more, customers happy with their service than not. So I thought a littl balance might be called for.

By the way, I am in no way affiliated with them :)

By shahpor on 9 Aug 2012

Excellent service from Overclockers

Simon, it is obvious you had a bad experience, but I am of the opinion that their service is more good than bad.

I had a situation where I had two hard drives supplied by them fail on me on arrival. There service was excellent. Over the years, I have had unfortunate need of their RMA service several times and it has always been good.

I think it is a rare case of the personal touch even though the company has expanded greatly.

The fact that they are contacting you here on this site to try and resolve your issue is an example of that. How many other companies would do that?

In the end, my point is that from what I have read there are at least as many, if not more, customers happy with their service than not. So I thought a littl balance might be called for.

By the way, I am in no way affiliated with them :)

By shahpor on 9 Aug 2012

Beware of the internet age

Poor attempt by overclockers to rectify the situation on a public page. Beware, more people are honest and only post reviews when they are genuinely disgruntled or genuinely impressed. Best to address this fact with a long term strategy.

By AnotherScreenName on 9 Aug 2012

Poor returns policy at Overclockers

You really expect me to provide my order number in public on this site? There are too many people complaining about poor service on returns from Overclockers for my experience to be a one-off! If you want to improve your image, improve your service, Overclockers!

By Simon on 9 Aug 2012

Re: Poor returns policy at Overclockers

Simon,

Sorry to hear of your bad experience - not excusing it in anyway, but these thinghs do happen. I have had good service from Overclockers for many years - including returns on occasions. In my case they have always sorted out a problem swiftly. I would urge you to get back in touch with them - either via a webnote on their forum or by other means. I am sure they will sort it out to your satisfaction, and fairly.

By tipes on 9 Aug 2012

I can't say I've ever had a problem with OcUK, the few times I have had issues with kit they swapped items pretty quickly without fuss. First item I ever ordered was back in Aug '03 an 80GB Seagate :) Have spent several thousand with them since :S There's always a few slips through the net, I'd still put most my business their way as they seem to be one of the few 'actual' enthusiast stores around (over your chains like ebuyer/dabs etc) that know their stuff (not too mention the info available via their forums). Perhaps too much of a plug though, I have no affiliation with them just a fellow tech nut :)

By Skippy117 on 9 Aug 2012

Overclockers - Never Again!

Bought an item from Overclockers, paid £10 for next day delivery. Emailed after non-arrival and was told staff having difficulty finding the product. Part was faulty on arival and after emails and several 10p/per minute phone calls I returned item. Received email next day to say item was to be returned to me after testing at a cost of £22.50 for testing + postage. This extra amount was taken from my credit card without my permission. Further phone calls and emails followed - eventually partial refund after threat of small claims court. As I say, never again...

By mephisto on 9 Aug 2012

rofl

£1471 to get an elephant to sit on an old Mac G5 Case, 3 fans, and a customer service PR disaster.

Ouch.

By Gindylow on 10 Aug 2012

It looks great but...

It's still a huge case for what most people need for a desktop machine. Of course, for a gaming rig this may be ideal - it can hold loads of hard drives as well.

But for most people's needs the current tower desktop, and even this, is far too large. Unfortunately, few manufacturers are producing very small form factor desktops and, when they do, they are often lacking. Chillblast, for instance, do produce a gaming desktop in a case over a third the size of this one, yet it contains top end components, including both an SSD and HDD.

With the desktop market shrinking, you'd think that the manufacturers would be listening more to what people want.

David.

By artiss on 10 Aug 2012

Recent Changes to OcUK

I do know that in the past some people have had bad experiences with OcUK while under the old ownership, the policies were completely different.

OcUK are now owned by a company whose view is customer service comes first (Much to my relief).

OcUK rarely charge people now unless evidently being messed about even if an item isn't faulty and if someone has a problem we do our best to rectify it.

I do notice one customer saying that they were charged £22.50 which I know means that it was at least a year ago, well before they were taken over by our new owners, not that I condone what happened back then but things really have changed.

If anyone does have an issue they would wish to get resolved from the rules we are more than willing to try and resolve this, publicly or privately. Please send an e-mail to joseph.bailey@overclockers.co.uk if you wish to talk about this privately.

By Shovinus on 13 Aug 2012

Very Happy Customer

I have read this and I feel I must respond. I have been a customer of Overclockers for the past 5+ years and have bought among other things:

2 different computer
5 monitors
3 graphics cards
2 different memory upgrades
a watercooling kit and separates
various keyboards and mice

I Have on occasion had problems with items, each and every time OCuk have been at hand to resolve my issues almost painlessly and never at my expense.

All in all an excellent commpany to deal with (in my opinion much better than the competition!).

By powdaman on 21 Aug 2012

Another Unhappy Customer

(ignor my childish username) I bought a OCZ SSD dive which died after 7 months, apparently this is common on this particular SSD, after RMA forms and emails I gave up, talk about falling on deaf ears. OCUK I might as well use fleabay for the same level of customer care.Their customer services telephone line price p/m is overclocked too.. designed to keep you at arms length I feel, why else would it be so expensive?

By Dangermouth on 16 Apr 2013

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