Mesh NERO 9950 HD review

Avoid Mesh at all costs

I have read many reviews of Mesh machines on PC Pro, Computer Buyer and Computer Shopper and they give them awards like it's going out of style.

There is a hidden delivery charge of 21 pounds and a hidden charge of 30 pounds just to get the PC from them in less than a week. I paid no such charge and five weeks later still have not got the machine they took my money for five weeks ago. I have now been told they get the missing part next week so we're looking at six to seven weeks to get the PC from them.

One excuse after another is all I have got so far to show for the money I paid. It will take ten working days minimum and up to 28 days to get my money back if I cancel the order. Don't say you weren't warned.

By Renegade on 16 Sep 2009

Avoid Mesh

On the day the PC PRO Reliability and Service awards are announced, why not take a bold step and include these important ratings in every review?

This would steer us poor unfortunates away from 2-star companies like Mesh.

The pre-occupation with ‘specification’ is a disservice to consumers simply looking for good value and hassle-free ownership.

How about it PC PRO?

By thorncroft on 2 Oct 2009

Agree with the above posters - avoid Mesh.

I have to agree with both the above commentators - Mesh are the most staggeringly inept, shoddy and incompetent company I've met to date.

My brother recently spent a few pounds shy of £2,000 on a new PC from them - and is regretting it enormously.

- It was late.
- The courier arrived when he wasn't supposed to, prompting a re-delivery.
- The machine arrived with more than half a dozen different faults, (including obvious physical breakages).
- The 'do not open' warranty seal was already torn open.
- It also had paid for items missing completely.

Taking it back for repairs, the 'repaired' machine was even worse than the original and would not boot at all.

The support staff are no better, with people on the phone clueless - as are those who reply to emails, seemingly without having read or understood them first.

My brother is now still, many WEEKS after the first delivery of a broken unit, (and MONTHS after the original order) waiting for his own money to be retuned to him - and is contemplating legal action.

That catalogue of failure and trouble for almost £2,000 worth of business to a retailer in a recession - God knows what their customer service was like when business was good.

Frankly, I'd stuff the 'value for money' idea, spend an extra £20-£30 and go to a half competent company.

ANY other company....

By Mr_John_T on 2 Oct 2009

price hike . . .

40% dearer than when reviewed, available from Amazon for £699, listed as Mesh Nero 955. No longer "budget", so I'm starting to look for a £500 machine again.

By cliveboden on 30 Oct 2009

Oh dear

If only I had taken note of the posts here. Got one of these and it has not worked properly since arrival. Just got it back after second RMA for same fault and first boot, same problem. Unreal. Refund time, and sounds like that will be a barrel of fun ...

By andycollinson1 on 22 Mar 2010