Carbonite Online Backup review
Verdict
Still the most hassle-free and effective online backup system for the home user.
Review Date: 17 Sep 2008
Reviewed By: Stuart Andrews
Price when reviewed: unlimited annual fee
Overall Rating
Carbonite 'Unlimited' back up is misleading
I'm currently in the process of my initial backup of around 500gb of date. However at 200gb I noticed a serious drop in the rate at which my data was being backed up. After having checked my broadband and pc settings I finally discovered that Carbonite restrict upload speed after 200gb. In reality this means I am looking at around 18 MONTHS to complete my initial backup and that doesn't include any additional data I add to my pc. If you add more than sat 4gb per week (easily achieved if you are a keen photographer) you will never get all your files backed up.
Add to that the appalling customer service I've had so far where they refuse to respond to this issue. I've had two evasive emails and no response from a senior rep that I was asked to contact.
By trdg01 on 12 Nov 2010 
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