Microsoft security patch brings BSOD misery for XP users

Only SOME XP Users Affected

Shouldn't the title be "... misery for SOME XP users."

My XP installations have had no problems since the updates.

By rjp2000 on 12 Feb 2010

My XP PCs are all fine also. No problems.

By stokegabriel on 12 Feb 2010

Seems to be certain hardware configs are falling over. Looking through the pages at the support forum it seems to be linked primarily Dell machines with a few HP's mentioned. In general the specifications posted are of older P4, Celeron and first gen Centrino CPU's with the odd smattering of Netbooks (HP and Asus) suggesting some Atoms are affected.

By skarlock on 12 Feb 2010

Agreed, Only SOME XP Users Affected

Agreed the title of the article should be changed to reflect that not evrybody is affected.

I updated my Dell Latitude D610 1.73 Ghz Centrino on Wednesday.

Everything is fine.

Will be updating my Pentium 4 desktop (XP SP3 32 bit) and Intel Core 2 Extreme QX6800 desktop (Vista Ultimate 64 with SP2) tomorrow. Both are custom built machines, built by me.

I always backup my machines before performing any Microsoft update so even if something goes wrong, I can restore the PC.

I hope Microsoft can help those how are having problems with the kernel update.

By Jimbo762 on 12 Feb 2010

Sorry for my spelling, the first sentence should have read:

Agreed the title of the article should be changed to reflect that not everybody is affected.

By Jimbo762 on 12 Feb 2010

Microsoft security patch brings BSOD misery for some XP users

There, copy edited for you.

Who do I send my invoice to?

By Lacrobat on 12 Feb 2010

my one XP PC was working fine when I left it.

Could this be conected with the same people that had a update a year or so ago because there OEM put on AMD and Intel drivers on there computers - last time it was the AMD people having the BSOD may be now it is the other way round.

Mark

By mprltd on 12 Feb 2010

'Some' - Who gives a !!!! <<M$ users do

Maybe the ones who got affected don't have the possibility to complain here - then again - would they come here to complain or to the M$ boards?

By nicomo on 12 Feb 2010

@nicomo - having a bad day are we? :-)

Credit to 'The Register' for not being sensationalist. Their headline reads;

"MS update gives some XP boxes the Blue Screen"

By rjp2000 on 12 Feb 2010

A paragon of virtue..

@Jimbo762 - My god, you are a saint.. I wish I had the self dicipline to backup before I do my windows patches :(

But no, I'll risk it like 95% of other users out there, suffer the data loss and reinstall while cursing Microsoft roundly.

By pinero50 on 13 Feb 2010

@nicomo

I apologise if my comment could be interpreted as patronising or offensive. I did not intend my comment to do this.

My advice if you are having the issue described in the article above would be to contact Microsoft.

Go the following websites:

https://consumersecuritysupport.microsoft.com

Or

International customers can find local support contact numbers here:
http://support.microsoft.com/common/international.
aspx

If you computer can’t start and you have no other computer with internet access, ask a friend to get Microsoft’s phone number for you by going to go to the websites above.

Once the problem with your computer has been resolved, install the MS10-015 (kb977165) update (the update causing the problem) because it was issued to fix a potentially serious security flaw in Windows. You need to make sure the flaw cannot be used to attack your PC, installing the update will fix the security flaw.

For Microsoft’s full advice on this issue and the update see:

http://blogs.technet.com/msrc/archive/2010/02/11/r
estart-issues-after-installing-ms10-015.aspx

And

http://blogs.technet.com/msrc/archive/2010/02/12/u
pdate-restart-issues-after-installing-ms10-015.asp
x

I hope anyone experiencing any issues with this update has the problem resolved as soon possible. It’s very unfortunate when an update to fix a security problem causes other serious issues.

P.S.: I don't work for Microsoft.

By Jimbo762 on 13 Feb 2010

@pinero50:

Yes I do have the self discipline to do a backup before installing any Microsoft updates (or any update for that matter, any update can go wrong!) because you can never be certain that everything will go according to plan. If that makes me a saint, fine.


Why take a risk when you don’t have to? If something goes wrong, that’s the time you are glad that you have a backup and that your data isn’t gone.


I don’t understand why people just take a chance and then blame Microsoft when something goes wrong. Microsoft thoroughly tests any updates before making them available.

That does not mean things can’t go wrong. It would be impossible for Microsoft to test every update on every type of available hardware configuration in existence before issuing an update.


Look on the bright side, they offer free technical support to fix any issue a security update causes. In Ireland, (where I live) it they charge Euro 72 to fix any non update related issue.


Again, I am not trying to sound patronising, offensive or arrogant in anyway.

I hope anyone experiencing any issues with this update has the problem resolved as soon possible. It’s very unfortunate when an update to fix a security problem causes other serious issues.

Finally, if anyone thinks I am “flaming” the comments here, I apologise. I am just trying to help.

By Jimbo762 on 13 Feb 2010

Well that'll learn ya

They should have taken the Vista upgrade path instead of having that holier-than-thou attitude.

By Alperian on 13 Feb 2010

Not only XP Problems

Just to wipe the smile from some smug faces - I'm running 2 Dells (laptop Core 2 Duo T7300 - sticky; Desktop P4 2.00Ghz - unworkable) both on Win 7. Someone else on the forums has Win 7 problems too,,,,

By incognitii on 13 Feb 2010

@Jimbo762, @Lacrobat

So the headline "Snow Brings Misery for Motorists" would be wrong unless every single motorist was miserable?

Methinks you doth protest too much my friends!

By JohnAHind on 14 Feb 2010

@JohnAHind

Nobody said the headline was wrong just a tad sensationalist. If the snow had only fallen in the Isle of Man, Stuart Turton's headline would probably read "UK motorists facing snow hell!". It would be technically true but slightly mis-leading. Do you get my drift? (sorry about the bad pun :-))

By rjp2000 on 15 Feb 2010

Please change the headline??

Get a grip!

Sheesh.

By robgt1 on 15 Feb 2010

Forget the headline, think about the solution!

For a lot of people, the solution, I think, lies in this Microsoft forum:
http://social.answers.microsoft.com/Forums/en-US/v
istawu/thread/73cea559-ebbd-4274-96bc-e292b69f2fd1


Bob C

By bcrabtree on 15 Feb 2010