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Toshiba's trade-in scheme brands new laptops "worthless"

Laptop

By Barry Collins

Posted on 3 Nov 2009 at 11:53

PC manufacturer Toshiba has launched a laptop trade-in scheme for customers buying new Windows 7 PCs - but you'll be lucky to squeeze any cash out of the company, if our tests are anything to go by.

Toshiba is promising up to £150 cashback for customers who hand over their old laptop after buying a new Windows 7 machine.

The old machines can come from any manufacturer, with Toshiba deciding the value of the cashback based on "the condition and specification" of the PC.

Interested buyers can get a valuation of their old PC by visiting the Toshiba Trade-In website.

We asked the company to value the Sony VAIO VGN-G11XN laptop that sat proudly atop our Ultraportable A-List recommendation two years ago, but Toshiba's site said "there is no value in your laptop, but we will happily collect it from you for free, ensure your data is removed, and handle it in accordance with WEEE regulations."

We upped the ante with the £1,345 Asus G60Vx that is our current A-List Enthusiast Laptop recommendation, and yet that still had no value, according to Toshiba.

Toshiba was unable to comment at the time of publication on whether the website was suffering from teething problems or whether they were the genuine cashback values.

On the plus side, Toshiba promises to collect old laptops from your home or business, and the company says it will remarket working laptops wherever possible.

Non-functioning or worthless laptops will be recycled in accordance with the WEEE and RoHS regulations, according to the company.

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User comments

Toshiba's trade-in, They just offered me cash

I tried the website and offered my Toshiba Satellite 100 and they offered me 152 quid.

Maybe its because it is one of their own laptops that they wish to pay me. You used other manufacturers in your tests.

Maybe they fixed the problem.

By BYG5TQB1 on 3 Nov 2009

Looks like it's working now

I just got offered £63 for my Dell D410, and £307 for my 1 year old Hi-Grade laptop.

By bendeavin on 3 Nov 2009

£307?

Toshiba's only meant to offer up to £150 cashback.

There are clearly issue with the website.

Barry Collins
Online Editor

By Barry_Collins on 3 Nov 2009

VAIO P

I have just tried the most expensive Sony Vaio P "don't-call-it-a-netbook" netbook and it seems it has also no value for them. Actually, all Atoms have no value for Toshiba.

By stasi47 on 3 Nov 2009

ThinkPad

My 3.5 y/o IBM/Lenovo ThinkPad Z60T Olympic Edition gives me £86 back.

I believe Toshiba's database is simply not complete (yet).

By stasi47 on 3 Nov 2009

ThinkPad / Dell

ThinkPad R61 - £187
Dell Inspiron 8100 - £36

Either way, I'm out.

By rip_tractorboy on 3 Nov 2009

Tiny

The lowest processor speed is 1000MHz. Looks like my old Tiny laptop isn't going to make me any money. :-( Unless anyone wants a genuine 366MHz Celeron Processor? eh? eh?

By bigdave69 on 3 Nov 2009

Toshiba Tecra S1

1.6G Centrino
768MB Ram
XP PRO
AS New

Tade-in Quote was only £64.

They sell on ebay around £80 -£100.

By Tibbs on 3 Nov 2009

It's not clear to me if for this scheme to work, you have to purchase your new laptop from Toshiba themselves, or from any retailer (as long as it's a Toshiba laptop)?

Can anyone clarify? Thanks.

By vladman on 3 Nov 2009

Just another company jumping on the band wagon

You won't get the best deal trading in because they have to pay for staff's time assessing old machines and disposal of the old machine via WEEE or the third world as a cleansed working machine. it wouldn't be worth them offering competitive prices of the like you would potentially achieve via ebay. Just like the car and TV scrappage schemes it is an incentive not a real bargain.

By mr_chips on 3 Nov 2009

Password!!!

If you say that your laptop has a BIOS password on it, then of course it will be worthless if nobody else can use it!! Did the author try his top of the range Sony or Asus laptops saying that they weren't password protected??

As for eBay - of course you'll sell for a little more. Then take off your eBay fees and Paypal commission and see what you're left with! And then see how you feel when the person you sold your laptop to has found the secret pictures and videos of your wife / girlfriend because you hadn't deleted the data properly ... and your buyer's email is xxx@readerswives.com....!!

Of course there'll be teething troubles with a new initiative, but if it takes the hassle and headaches away with what to do with your old machine - and pays you for it as well - then surely it's a good thing?

By OldhamAsian on 4 Nov 2009

Password!!!

If you say that your laptop has a BIOS password on it, then of course it will be worthless if nobody else can use it!! Did the author try his top of the range Sony or Asus laptops saying that they weren't password protected??

As for eBay - of course you'll sell for a little more. Then take off your eBay fees and Paypal commission and see what you're left with! And then see how you feel when the person you sold your laptop to has found the secret pictures and videos of your wife / girlfriend because you hadn't deleted the data properly ... and your buyer's email is xxx@readerswives.com....!!

Of course there'll be teething troubles with a new initiative, but if it takes the hassle and headaches away with what to do with your old machine - and pays you for it as well - then surely it's a good thing?

By OldhamAsian on 4 Nov 2009

Ex VAT quote's?

As a Business user:-
'We are pleased to quote you £64 ex VAT (£73.60 inc VAT) for your laptop'

As A Home User:-
'We are pleased to quote you £64 for your laptop'
Looks like the home user quote is ex Vat, if not then the Business user is getting a better offer.

By Tibbs on 4 Nov 2009

KBF

Toshiba offered me £428 for my Sony Vaio FW21Z
better than most it seems.

By keith217 on 5 Nov 2009

I put in my old laptop that recently sold on Ebay for £127 and Toshiba offered £43!!

Even with the big Ebay fees I was still much better off

By colin_mckellar5 on 9 Nov 2009

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