Fasthosts' customers suffer server failure

 

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By Stuart Turton

Posted on 15 Apr 2008 at 15:40

A hardware problem has left many Fasthosts customers without their dedicated servers.

Fasthosts spokespeople would not confirm the number of users affected, or give any specifics on when they could expect full service to be resumed, preferring to refer us to the following statement instead.

"A number of Fasthost's dedicated server customers have experienced network connectivity issues this morning as a result of an unexpected hardware failure in one of our core network switches," the statement says.

"The fault resulted in an outage of a number of dedicated servers within the affected network segment early this morning. Fasthost's engineers are working speedily to bring all affected servers back online, a large proportion of which have been rectified throughout this morning.

"Fasthosts will make every effort to ensure that affected servers are returned to normal as swiftly as possible. We apologise to affected customers for any concern or inconvenience caused."

This is not the first outage experienced by Fasthosts customers, who were left hanging in December when the company abruptly reset thousands of passwords after its database was hacked.