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Gmail, Google Docs hit by unexplained outage

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By Shona Ghosh

Posted on 17 Apr 2013 at 15:49

Google apps including Gmail, Drive and Docs are down for some users, with the firm experiencing an outage since this morning.

Google said six out of its 13 services were seeing some disruption, with only a small number of users reporting issues. It said less than 0.007% of its total Gmail user base was affected, or around 30,000 users.

The firm has yet to disclose further information for any of its other affected services, but says it expects to restore Gmail access to all users "shortly".

"Google Mail service has already been restored for some users, and we expect a resolution for all users in the near future," said the firm this afternoon.

A number of users took to Twitter to complain about the outage and Google’s slow response in updating its status dashboard.

"Took Google almost two hours to update their Apps Status Board," said one user. "Issues will be fixed 'in the near future' - what kind of a timeframe is that?"

Google said it had no further comment.

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User comments

I had some problems yesterday with both my GMail and Virgin Mail accounts (I think Virgin Mail is basically just GMail as well?).

At first I thought Thunderbird was playing up, but it could have been related to this issue.

By Alfresco on 18 Apr 2013

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