Ofcom: TalkTalk gets most broadband complaints

More please

It's a shame they only list the top 4. The really surprising result it that Virgin is the best of the 4; they used to be awful!

By Stiggy on 21 Apr 2011

Good Choice

I signed with Virgin 2 weeks ago so seeing this report makes me feel like i made the right choice

By HolisticLA on 21 Apr 2011

VM works for me

Been with VM for about 4 months now. Only once had I had to raise a support call due to power on my line being too high. Called at 2am, engineer was round at 8am. Can't complain with this.

By DaChimp on 21 Apr 2011

Quelle surprise

Wow. TalkTalk in poor customer service shock.

I wonder how many calls Ofcom received for Zen...

By RobPomeroy on 21 Apr 2011

VM Customer Service

Have been a VM Customer for what must be approaching 10 years(ntlworld previously).

Their Customer Service is dreadful but their broadband cannot be faulted - two problems in that time with my cablemodems and have never had cause to wish my broadband connection was better.

By dave67 on 21 Apr 2011

VM Customer Service

Have been a VM Customer for what must be approaching 10 years(ntlworld previously).

Their Customer Service is dreadful but their broadband cannot be faulted - two problems in that time with my cablemodems and have never had cause to wish my broadband connection was better.

By dave67 on 21 Apr 2011

Talk Talk

I have a complaint about Talk Talk. It bores me to even think about it, let alone write it down. All I can say is that when my 18 month contract expires I'll be outathere!

By revsorg on 21 Apr 2011

How TalkTalk have any customers is beyond me . .

TalkTalk are quite simply the worst telecommunications company I have EVER dealt with, and being an IT Business owner, I've dealt with a lot.
No matter what phone number you find to call them on they are unable to find your account and pass you from operator to operator - I calculated that I was on the phone to their Accounts operators for a total of 14 hours over several months recently trying to sort out problems after being overcharged for an account I had already cancelled.

Terrible terrible company, and the operators on the end of the phone don't seem to even understand or seem to have any empathy or understanding (Even after they refer to you accounts "notes", which incidently seem to disappear at the end of each phone call).
To cut a long story short - AVOID TALKTALK.
Rant Over.

By jhITsolutions on 21 Apr 2011

Talk Talk - if you can

My father switched to talk talk, they then unbundled the exchange, along with his phone line. After 3 weeks of NO CONNECTION, he changed to VirginMedia. His download speed went up 6 fold (1.5mbit when it worked to 9.6 Mbit).

By roberttrebor on 22 Apr 2011

Surprised... and not.

Having been providing home user support there is little surprise in the results for TalkTalk but VM is a shock. I too had ntl broadband for nearly 10 years with superb service but when I moved and had to switch to ADSL the results were so dire I switched. I am now on BT and have no problems. I wonder if the BT result is in part based on higher expectations producing more complaints. Most people I talk to know that VM have terrible customer service.

By MIssingLink on 28 Apr 2011

TalkTalk, lost for words, how bad can they get

Just last night I had the bad fortune to ring the Talk Talk support line.

I was a tiscali customer which was only slightly better, now though it looks like during the migration they have lost loads of data and have loads of corrupt record.

I tried to go to the 'MY Account' option only to find I don't exist anymore.

Even worse I had to give the guy on the phone a lesson on his own company site. After an hour of my life gone, he said he couldn't help me and didn't know what to do. Then aksed if they could help with anything else!!

After several more calls, another hour of my life wasted I eventually got through to someone with half a brain.

Guess what though, he couldnt fix it either and said the probelm was with the migration!! no kidding, now I have been told I will have to wait for 2 weeks and try again

In total I spoke with 7 people and had to explain the problem everytime, over 2 hours and 35 minutes to be told what I already knew.

Can anyone else help me to find the word i'm looking for to describe this.

By Keiths20 on 28 Apr 2011

Trapped....

I would not recommend TT to anyone. I started off with lineone.net - now owned by TT & am trapped 'cos I want to keep that domain. Sickening

By Dairs on 28 Apr 2011

TalkTalk tragedy

I have experienced the nightmare that is TalkTalk for the last few weeks, culminating in a total disaster today. We moved one of our two TalkTalk lines to BT. TalkTalk kept phoning and saying we were moving the wrong one. I kept telling BT who kept confirming that the correct one was being moved. Today the correct one did move to BT Infinity (fantastic connection speed, by the way). But TalkTalk took it upon themselves to delete the number that was supposed to be remaining with them until November. It's gone - forever it seems. Their "customer support" people concluded that I need to move to BT. I have to admit, they're right. But actually I knew that 18 months ago when their sales people lied to me in order to get me to move from Pipex to TalkTalk, saying I wouldn't have to pay a cancellation fee because they are both in the Carphone Warehouse group. Obviously I did have to pay a cancellation fee... when it was too late to back out. Then the static IP address I was promised didn't materialise. Lies and incompetence. Awful customer service. Would I recommend TalkTalk? No, obviously not.

By revsorg on 15 Aug 2011