Ofcom bottles speed sanctions with new broadband code

 

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By Barry Collins

Posted on 5 Jun 2008 at 09:48

Ofcom says the Consumer Panel has welcomed the code and adds: "The Code states that ISPs will have to offer consumers the choice to move onto a lower speed package if estimates given are inaccurate. If another package is unavailable then consumers will be able to use the existing complaints mechanisms in place, eg the Alternative Dispute Resolution scheme - Otelo or Cisas." Both of those services make customers wait a minimum of 12 weeks before intervening.

Industry support

Thirty two ISPs have signed up to the voluntary code of practice, which has also earned the support of ISPA.

However, it says the code doesn't go far enough. "ISPA would like to see the code of practice extended to include wireless mobile operators that provide broadband over their networks as well as fixed line broadband providers, to ensure minimal confusion to consumers," it claims.