BT reclaims broadband crown

 

Gallery

Posted on 17 May 2007 at 10:53

BT claims it is once again the most popular broadband provider in the country, leapfrogging Virgin Media.

The company says it now has more than 3.66 million broadband customers - which equates to more than a quarter of the UK market.

BT has added almost half a million customers in the last quarter: 245,000 brand new subscribers and 195,000 that were acquired through BT's buy-out of PlusNet.

PlusNet customers might be surprised that BT chose to boast about these figures, given that yesterday the company had to take down its webmail service indefinitely after it discovered 'security vulnerabilities that it is not possible to patch.'

Nevertheless, BT is proud to be back at number one. 'I am delighted that we have regained the top slot as the nation's favourite broadband retailer,' says Ian Livingston, CEO of BT Retail. 'Customers have shown what they clearly want: innovative products and services offering great value that are easy to use and deliver the exciting opportunities that broadband can provide.'

BT Yahoo broadband scored a respectable four out of six in PC Pro's Service and Reliability Awards, which were voted for by more than 16,000 PC Pro readers. However, it failed to break into the top five in any of our support, reliability, value and recommend to a friend categories.

Author: Barry Collins