Updated: Dell refunds Linux users who ditch XP
By Matt Whipp
Posted on 16 Nov 2006 at 16:28
According to the BBC, Dell is refunding the cost of a Windows XP licence to users that don't use the product but install Linux instead.
Dave Mitchell, freelance programmer and consultant, claimed the US company issued a £50 rebate after he refused to agree to the Windows licence agreement on a new Dell laptop he bought. He made the claim based on a clause in Microsoft's terms and conditions that state Dell, as manufacturer, will refund any unused products.
Although he photographed each stage of the process to prove that he had not installed the Windows platform, Dell did not make a fuss over the provenance of his claim, and issued a refund of £55.23 within days.
Additionally, Dell has not yet asked for the return of the installation discs, even though Mr Mitchell is no longer eligible to use them on his machine.
Finding a laptop with Linux pre-installed is tough in the UK. And where they are available, it is usually the case that the manufacturer has paid the Windows licence and simply not installed it.
Dell told us: 'Customers who do not want an operating system pre-loaded on their system should purchase an "n -Series " machine from Dell.
However, the company added the caveat that the the manner in which this refund was managed was specific to the case.
'Dell does not have an official programme that accommodates the return of the operating system,' we were told. 'In general a customer would return the system if unhappy with any pre-installed software end-user license agreement (EULA), including the operating system. Customers should consult the applicable terms and conditions of sale for more information on Dell's return policy.
'Ensuring an outstanding customer experience is a top priority for Dell. It appears this was a unique response for a customer based on the individual circumstances of the customer's experience and request.'
- Michael Dell: Cloud infrastructure is the roads, bridges and highways of the 21st century
- How to check your identity hasn’t been sold to the hackers
- Tim Cook: this is how much TV has changed since the 70s
- Westminster wins the .London battle
- 20 years of PC Pro: from deep pan pizza to virtualisation
- Five reasons why the Apple Watch leaves me cold
- Apple Watch, iPhone 6 and 6 Plus: Tim Cook's Apple back with a bang?
- BT Home Hub 5: how to get maximum speed
- 20 years of PC Pro: one-star reviews (including "the worst tablet we've ever seen")
- 20 years of PC Pro: our best covers
- How to sell more ebooks on Amazon
- 10 ways to make your business more secure
- Top five VoIP mistakes
- How to add in-app purchasing to an iPhone, Android or Windows app
- Remote-control ransomware: TeamViewer and software hardball
- Why laptops with serial ports matter to the Internet of Things
- Make your mobile battery last longer
- Small steps into handling Big Data
- Nexus 5: does it really run stock Android?
- How to get broadband to a garden office