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Microsoft sending out Surfaces with wrong processor

Surface Pro 2

By Barry Collins

Posted on 24 Mar 2014 at 12:16

Microsoft is supplying Surface Pro 2 tablets with older processors, despite having promised customers upgraded components.

Microsoft quietly upgraded the Surface 2 in January, replacing the a 1.6GHz Core i5-4200U processor with a 1.9GHz Core i5-4300U.

However, the Microsoft Store is non-committal as to the processor current customers will receive, merely referring to the Surface Pro 2's CPU as a "4th generation Intel Core i5 Processor" - a description which could refer to either model.

Given the lack of clarity on the website, PC Pro reader Jo Halfacre rang Microsoft in early January to confirm that the tablet would ship with the upgraded chip. "Having been assured that it was indeed the i5-4300 and no longer the i5-4200 processor, I proceeded to order a Surface Pro 2 128GB," she told us.

Yet when the tablet arrived it contained the older processor. She contacted Microsoft, and was told that the sales advisor she had spoken to previously had been mistaken, and that models using the i5-4300U weren't yet in stock.

"It was suggested to me that I wait a week or so and then call back, as they were expecting the tablets with the new processors to be available very soon," Halfacre said.

"So, on 6 February, I made the venture again and called Microsoft. Again I asked which processor was in the Surface Pro 2, and again I was absolutely assured that it was the i5-4300. I purchased one, and you already know the outcome of this: I received another Surface Pro 2 with an i5-4200 processor!"

When Halfacre complained to Microsoft for the second time, she learnt that the company had received "multiple complaints throughout the previous week that customers were receiving i5-4200 instead of i5-4300 processors".

"I now feel like I’m in limbo because I don’t feel that I can trust what I am told by anyone from Microsoft," she added. "I need a new tablet/laptop and I am two months done the line and still waiting!"

Microsoft hadn't returned our request for comment at the time of publication.

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User comments

What is outdated?

The 4200U is still on the market and is exactly the same wholesale price as the 4300U. I have Surface Pro 2's with each chip. There is absolutely no difference that any user would notice. There would be slight differences, perhaps, in benchmark tests, but even that is insignificant. Both chips have the same architecture, contrary to some misinformation on the internet. What is the big deal? Not worth getting your knickers in a twist.

By SvolvaerJoe on 24 Mar 2014

Taking the Pro out of PC Pro

Another bit of sensational non-story PC Pro meets Sun journalism.

By milliganp on 25 Mar 2014

Worth reporting

The headline is misleading and incorrect bcos Microsoft are in fact sending out tablets with processors that match their description. Nonetheless I still feel it's a worthy story to inform potential buyers

By Frostfree on 31 Mar 2014

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