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Facebook email killed off because people don't use it

Emails

By Shona Ghosh

Posted on 25 Feb 2014 at 11:53

Facebook will kill off its in-house email service, admitting that most users haven't bothered to use the feature.

Facebook launched "@facebook.com" email addresses four years ago, which sat alongside its existing messaging function on its site and apps. The service allowed Facebook users to receive external emails to their Facebook inbox.

Most people have not been using their @facebook.com email address

Now Facebook's admitted the service hasn't seen much uptake.

"Most people have not been using their @facebook.com email address," a spokesperson told The Verge.

Users won't miss any messages that are sent to their Facebook email, as Facebook will forward them to their primary email address.

"As a part of this change, any current Facebook conversations that include an email address will become read-only," the company said in an updated help page. "This means that you’ll still be able to view the conversation, but you’ll no longer be able to reply to it from your Facebook Messages."

Facebook hasn't said when it will introduce the changes.

The news follows Facebook's $19 billion acquisition of messaging service WhatsApp, the company's biggest purchase to date. In a keynote at Mobile World Congress, CEO and founder Mark Zuckerberg justified the price, claiming the app would help Facebook reach "billions" of users.

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User comments

"which sat alongside its existing messaging function on its site".

The existing messaging system was what I thought this article might be referring to, never heard of Facebook email TBH.

By Alfresco on 25 Feb 2014

Too complicated; too basic

I used the Facebook email system, but just to see how good it was. The verdict? Useless. It was too complicated to use as an email system but too basic to serve as an alternative to "real" email. I will be interested to see if WhatsApp proves a better solution. I have never yet used it.

By grahamft on 27 Feb 2014

Too complicated; too basic

I used the Facebook email system, but just to see how good it was. The verdict? Useless. It was too complicated to use as an email system but too basic to serve as an alternative to "real" email. I will be interested to see if WhatsApp proves a better solution. I have never yet used it.

By grahamft on 27 Feb 2014

Too complicated; too basic

I used the Facebook email system, but just to see how good it was. The verdict? Useless. It was too complicated to use as an email system but too basic to serve as an alternative to "real" email. I will be interested to see if WhatsApp proves a better solution. I have never yet used it.

By grahamft on 27 Feb 2014

Too complicated; too basic

I used the Facebook email system, but just to see how good it was. The verdict? Useless. It was too complicated to use as an email system but too basic to serve as an alternative to "real" email. I will be interested to see if WhatsApp proves a better solution. I have never yet used it.

By grahamft on 27 Feb 2014

Seriously, Who'd actually use FB email

Facebook can hardly be considered a site for anything other than bitching about life.

Facebook is not a site that's serious about or even cares about their users privacy. this is evidenced by the countless times they have changed their security settings and reset user settings without notifying it's users.

If the content of my emails are going to be read I'd rather it was by the NSA than by Facebook for the purpose of generating cash by sending adverts linked to the content of my "private" emails.

They say that many a true word is said in jest. If a terrorist sent an email to another terrorist on FB about planting a bomb would they be sent targeted adverts relating to the sale of Semtex?

By shrek59 on 27 Feb 2014

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