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Yahoo Mail outage blamed on "hardware problems"


By Shona Ghosh

Posted on 12 Dec 2013 at 09:22

Yahoo has blamed ongoing webmail problems on "complex" issues with its data centres, saying they were "harder to fix" than anticipated.

Yahoo Mail has been down for some users worldwide since Monday night, though reports suggest there have been problems delivering email since 25 November.

Yahoo only acknowledged the problems this week and said it was working "round the clock" to fix the problems. But some users are still unable to log in, Yahoo Mail chief Jeff Bonforte admitted.

According to Bonforte, "a couple of thousand users" are still locked out of their accounts. He described the outage as "awful" and admitted that Yahoo was struggling to clear emails sent between 25 November and 9 December.

"We have hundreds of millions of messages to deliver," Bonforte told one customer via Twitter. "Customers will see varied delivery times for [a] number of hours."

Yahoo said it had managed to deliver about a third of emails sent during the outage, with the remainder expected to clear by this afternoon in the US. That means any British users having trouble sending or receiving emails might not see an updated inbox until tomorrow morning.

The outage is particularly embarrassing for Yahoo, given Bonforte sent an internal memo to Yahoo employees just three weeks ago asking them to switch from Outlook to Yahoo Mail.

"Earlier this year we asked you to move to Yahoo Mail for your corporate email account," reads the memo, written by Bonforte and CIO Randy Roumillat. "25% of you made the switch (thank you). But even if we used the most generous of grading curves (say, the one from organic chemistry), we have clearly failed in our goal to move our co-workers to Yahoo Mail."

It appears the remaining 75% largely prefer Microsoft's Outlook, something the pair described as an "anachronism of the now defunct 90s PC era".

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User comments

Yet more problems

And of course this comes on the back of the practically farcical "re-design" of Yahoo Mail last month - the one where they stripped out tons of useful functionality, re-jigged the UI in an utterly incomprehensible way, then forced the whole, confusing mess onto anyone.

Combine this with the recent reliability issues and I'm now in the process of migrating away from the Yahoo Mail account I've had since the late 90s. Sad, but there you go.

By Trippynet on 12 Dec 2013

I work with largely computer illiterates members of the public and, after many pointless and frustrating problems with their service, Yahoo is the only webmail provider I recommend they avoid.

Gmail's interface was pretty awful but the new Outlook interface confuses them just as much; they have trouble telling the difference between the white space for entering addresses & subjects etc and the white space that makes up the rest of the interface.

By Mark_Thompson on 12 Dec 2013

You can use a utility developed by ZoobaWorld to access yahoo mail in its old format. Zooba allows you to switch to Yahoo Mail Classic.

By ZoobaWorld on 19 Dec 2013

You can use a utility developed by ZoobaWorld to access yahoo mail in its old format. Zooba allows you to switch to Yahoo Mail Classic.

By ZoobaWorld on 19 Dec 2013

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