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Surface Pro has trouble waking up

Surface Pro

By Nicole Kobie

Posted on 25 Mar 2013 at 12:16

The Surface Pro tablet has been hit by another glitch, this time concerning its failure to wake from standby mode.

US users of the x86 version of Microsoft's tablet, due to arrive in the UK in a few months, are reporting problems when trying to exit standby on the device, having to then resort to a reboot, according to our sister-title Expert Reviews.

"The problem is simple: let the device go into sleep/standby. It won't wake up," said one user on the Microsoft support forums. "I can feel a vibrate when I push the Windows button, but that's it. I'm forced to do a hard reboot by holding the power button down for ten [seconds] to regain access to my machine."

The forums have already figured out a workaround: go into Network Adapters and tick the box to let the Marvell Avastar 350N wireless adapter "allow the computer to turn off this device to save power".

The issue follows problems with the stylus and auto-brightness, as well as Wi-Fi issues that slowed connections to a crawl. The latter was addressed in the latest firmware update, but still seems to be causing trouble for users.

"Sorry to hear that the March firmware did not resolve the Limited Wi-Fi issue," a Microsoft moderator said on support forums. "Continued wireless updates are planned in coming months, please keep checking Windows Update during the next Patch Tuesday cycle."

The Surface Pro was launched in the US in February. While the ARM-based Surface RT arrived in the UK last October, the x86 version of Microsoft's tablet won't be available here for another few months.

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User comments

This is the plus side ...

... of companies releasing things in other markets first.

THEY get to do all the beta testing and problems are resolved before the device makes it to these shores.

By qpw3141 on 25 Mar 2013

Well I'm a very happy "beta tester"

At least for me, this problem has gone away since today's Windows update. Mind you, this might be coincidence. I didn't see it listed as one of the issues being fixed. Plus the problem on my Surface Pro was never as severe as indicated above - pressing the Start button didn't wake the machine, but it only needed a brief tap on the power button to do so - no need to force a complete reboot so not really a big deal.

The wonky auto-brightness is mildly annoying, but no more than that. It's still a brilliant machine for my usage, albeit not one that I would recommend to people without thinking about how they are going to use it and trying it properly first.

By bradype on 25 Mar 2013

Sleepy...

It is funny, my ATIV suffers from the a similar problem, although it is fairly rare.

Sometimes it won't wake-up, but 99% of the time it is ok. It seems to have something to do with the desktop dock - or at least cabled networking.

The backlight comes on and the external monitor comes out of stand-by, but no image is displayed.

By big_D on 25 Mar 2013

Old Problem?

I had this on my Thinkpad with Vista. In that case it was the Nvida driver which didn't wake up the screen. I have had the same problem on other PCs since, and can't help thinking there is some fundamental design issue here.

By tirons1 on 25 Mar 2013

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