BlackBerry email goes down again (Update: fixed)
By Stewart Mitchell
Posted on 21 Sep 2012 at 10:47
BlackBerry users across Europe and beyond have been left without email after a problem with the company's servers saw the service crash.
The Research in Motion network failure will bring a sense of déjà vu to customers who were also left without messaging last autumn in an outage that went on for days.
“We are currently experiencing a BlackBerry service issue impacting some users in Europe, Middle East and Africa. All relevant support teams are working to resolve the issue,” RIM said, adding in a conversation with PC Pro that the company didn't believe it was affecting all customers.
With users often blaming their carriers for such problems, Vodafone was quick to distance itself from the issue, telling PC Pro: “This is a BlackBerry problem and is affecting handsets across all carriers.”
RIM was unable to suggest how long the service disruption might continue, but said it would keep users updated via Twitter.
If the company can provide useful up-to-date information, it will show it has learned from the experience last year, when consumers reacted angrily to the lack of updates.
The backlash is one reason the company offered free apps to the value of $100 as an apology, but today's outage couldn't have come at a worse time.
The company is already struggling against the rise of the iPhone and Android handsets, and the network failure on the day of the iPhone 5 launch won't help.
“My blackberry not working this morning has helped make up my mind on an #iphone5,” posted customer Laura Regin on Twitter.
UPDATE, 13:45: BlackBerry has confirmed via Twitter, that the problem has now been fixed.
"Some users experienced issues with BlackBerry services today. Apologies for any inconvenience caused. All services now operating normally."
Is your business a social business? For helpful info and tips visit our hub.
Funny, my brother just left BB for Android.
By tech3475 on 21 Sep 2012
When this last happened the UAE police were delighted. Apparently for the first time in memory they had a 40% reduction in car crashes. If you have driven there you will know why.
By roccoreid on 21 Sep 2012
Mine is working just fine.
Anyway if its that important, most people can access their mailboxes through a web interface.
By kingct on 21 Sep 2012
It is very coincidental that this happens on exactly the same day as the iPhone 5 launch what a bonus for Apple. ;)
By curiousclive on 21 Sep 2012
- 20 years of PC Pro: our best covers
- Why we've closed the PC Pro forums
- How to turn off Google Location Tracking
- 20 years of PC Pro: our greatest review mistakes
- 20 years of PC Pro: our first A-List
- Wikipedia's "right to be forgotten" protest hits the wrong note
- 3D printing hits the high street for plastic selfies
- 20 years of PC Pro: What amazed us in our first issue
- How Google Glass ruined my lunch hour
- Smartphone battery packs: can a USB power pack beat the festival battery blues?
- How to sell more ebooks on Amazon
- 10 ways to make your business more secure
- Top five VoIP mistakes
- How to add in-app purchasing to an iPhone, Android or Windows app
- Remote-control ransomware: TeamViewer and software hardball
- Why laptops with serial ports matter to the Internet of Things
- Make your mobile battery last longer
- Small steps into handling Big Data
- Nexus 5: does it really run stock Android?
- How to get broadband to a garden office