Hosting firm reprimanded for 99.9% uptime claim
By Nicole Kobie
Posted on 11 Jul 2012 at 10:09
WebHostUK has been told to stop claiming 99.99% uptime after a customer complained of three network failures in three months.
The Advertising Standards Authority (ASA) investigated the firm's claim after a single customer complained about outages on the "shared hosting" plan, which starts from £14.99 a year.
According to the ASA, WebHostUK advertised a 99.9% uptime guarantee for shared and reseller web hosting. "It explained that for the server uptime guarantee, it [WebHostUK] calculated the total uptime of the server and not the uptime of any service running on the server," the ASA report said, with the hosting firm offering customers credit for any downtime or if the "guarantee" was breached.
The watchdog said that wasn't good enough and told the firm not to repeat the claims. "Because we had seen no evidence that WebHostUK provided a 99.9% server uptime, we concluded that the claim had not been substantiated and the ad was misleading," the ASA ruled,
The WebHostUK website continues to make the claim, however. "With our 99.99% uptime guarantee and 24/7 lightening fast support, our customers are proud to be a part of the most trusted and affordable UK hosting company."
between 99.9% and 99.99% uptime and without knowing how long each outage was and the total amount of time, how can the ASA say that they didn't keep to their 99.9% or 99.99%?
If there were 3 outages in 3 months, but each outtage was under 2 hours, they would still be within a 99.9% annual target, but not a 99.99% target.
So, how long were the outages? Otherwise the story doesn't make any sense.
By big_D on 11 Jul 2012
The story implies ASA did ask for evidence to support the claim, and it was not provided.
By tirons1 on 11 Jul 2012
Proof reader required
They can't even use the correct spelling of 'lightning' on their website either. Mind you, it took me three goes to get it right and I've got 'O' levels and stuff.
By Pantagoon on 11 Jul 2012
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