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Apple users suffer iOS 5 update problems

ipad

By Stewart Mitchell

Posted on 13 Oct 2011 at 08:56

The latest update to Apple's mobile operating system – iOS 5 – has left many users with temporarily bricked devices or data loss.

UPDATE: Upgrading to iOS 5 - what worked and what didn't

Last night's release saw iPhone and iPad users flock to Apple's iTunes to download updates, with some Twitter reports suggesting the download took up to four hours.

The latest incarnation of the OS includes new features, including access to Apple's iCloud services, a new messaging service and over-the-air update capabilities.

Apple has now bricked my iPhone...and the servers are overloaded so I can't update. This infatuation with Apple hurts today

But with millions rushing to download the software, the servers struggled. “Installing new iTunes took 30 mins. Downloading iOS 5? 30 years by looks of it. It's showing 20 mins remaining for past hour and half,” tweeted WannabeSW, echoing widespread concerns over slow downloads.

But tortuous updates were easier to deal with than the rash of bricked devices, which appear to have been caused by failed upgrades and a subsequent failure to reconnect to the servers to restore the iPad/iPhone.

“Seriously not amused at how iOS 5 not only bricked my phone but also removed all my contacts,” posted Sheryl Camp, one of many reporting data loss problems.

“Apple has now bricked my iPhone...and the servers are overloaded so I can't update,” tweeted Matt Asay. “This infatuation with Apple hurts today. Mucho.”

Other users have complained of apps being wiped from devices during the upgrade process, and not always being restored in working order.

Let us know how you got on with the iOS 5 upgrade on comments below

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User comments

Works for me

Initially got a 3014 error.

Deleted my old backup files and tried again.

Then got a 3200 error...

Then tried again...

It worked...

After a lengthy restore I now have iOS 5 and am very please with it.

By Rouleur on 13 Oct 2011

Windows Update search for drivers

When the iDevice reboots then the Windows 7 PC tries to get updated device drivers from Windows Update. This interrupts the upgrade process and could be part of the problem.

By red3dwarf on 13 Oct 2011

Not working with OS X either...

so not a Win7 issue. Server overload methinks. Didn't brick my phone, but took 11 repeat tries and was a very amateurish display from the supposed world leader in computing technology.

I am sure that this will be spun as a positive - high public demand for the "magic", but it's a very poor show to suffer server saturation on day 1, when you are as big as Apple.

Pop another coin in the meter Tim!

By PaleRider on 13 Oct 2011

Not sure it's server overload either...

@PaleRider Not sure it's server overload either, it took 4 hours to download at home but 5 minutes at work this morning. I agree that the process itself is far from slick though. I've had problems on Windows and Mac, but no data loss or unusable devices.

By red3dwarf on 13 Oct 2011

A most pleasant experience

Most users may have experienced a slow download on the release of iOS 5, but a few million people downloading a 500MB file from one company kind of does that.

Just wait until the rush hour has subsided and you'll all be fine.

Personally I was very happy with the whole experience and the set up once everything was installed was extremely well presented and intuitive.

iOS 5 is superb, the upgrade process was flawless, the initial setup of iCloud etc was informative and confidence inspiring.

Well done Apple for doing what other software companies fail at.

By gingrrr on 13 Oct 2011

iCloud

...Supplied by Microsoft and Amazon servers.

Funny! Why not use Apple servers? (I know the answer)

By rhythm on 13 Oct 2011

"than the rash of bricked devices"

Perhaps if Apple didn't go to such extraordinary lengths to stop users doing what they want with THEIR phones, "bricking" wouldn't occur at all.

If I had an iPhone I'd jailbreak it on general principle.

By Lacrobat on 13 Oct 2011

@rhythm

Think I do too... :-)

By PaleRider on 13 Oct 2011

"Well done Apple for doing what other software companies fail at"

Which is.... what exactly?

By Lacrobat on 13 Oct 2011

Three hours of my life I'm not getting back

The download wasn't too slow, took about 30mins, but upgrading ... I got errors -38, -5000 and two 3014s, At one point I got a message flash up on my screen telling me my iPad was in recovery mode and needed to be restored before I could do anything, after that eventually worked it told me the pairing file was lost and it couldn't connect to the iPad, Oh and before the update even begun it wouldn't let me backup my iPad because there wasn't a spare 20GB on my C drive, and there was no option to use my D drive which has hundreds of gigs free, *sigh*. It finished eventually though, works now and I don't think I've even lost anything in the end :-)
But to add insult to injury, when it finished and I went to shut down my PC, windows decided it install 9 updates!
iOS5 is nice though.

By bendeavin on 13 Oct 2011

@rhythm

Think I do too... :-)

By PaleRider on 13 Oct 2011

A few million people his Apple all at once last night

Which is why people got the 3200 error when trying to verify restore.
Mine worked on 7th attempt.
Download took about two hours, but I was doing other things. I didn't feel the need to sit there at stare at the progress bar.
The update ran nicely enough in the background while I was playing BattleField Bad Company 2.

By cheysuli on 13 Oct 2011

IOS

Upgrade Thursday morning went fine for me on my IPhone. But why do I have to choose between backing up on ICloud and my local computer? Why can't it be both

By twhatmough on 13 Oct 2011

IOS5.0 update on my IPOD touch(4th gen)

struggling with this for over 14 hours, tried 5 or 6 times & kept getting 3200 error warning, eventually my IPOD touch 4th gen allowed the IOS 5.0 update but didnt copy all my apps, videos & music (more than 5000). i have re-synced & tried to recover from my saved database but sadly still cannot recover my music/videos, i managed to copy my books & apps.......please help

By BEERMONSTER12345 on 13 Oct 2011

Karma?

Could this be karma for all the smug comments from iPhone users about the BlackBerry problems? All systems have problems and no one is completely immune to occasional failure, down time or bad patch.

By CHRISM750 on 13 Oct 2011

ICloud Backup

Having turned ICloud backup on, get perpetual message: There was a problem enabling ICloud Backup!

By twhatmough on 13 Oct 2011

"Well done Apple for doing what other software companies fail at"
Which is.... what exactly?
By Lacrobat on 13 Oct 2011

That's a no brainer: Make a huge profit by selling stuff.

By lokash20 on 13 Oct 2011

Upgrade aggravation

It worked on the third attempt. Got error 3200 unknown error code (!) on restore twice.

The process seemed far more convoluted than usual and it was easy to think there was nothing going on thanks to the useless iTunes programming. Dialog boxes that shimmer and update sporadically is not a good look for Apple.

Setup is a mess too. Great if you already know the answers before they ask the questions...

The requirement for an email-stye Apple ID is a real pain too. I had to create a new one just to get onto iCloud. Not that I'm too sure I really want to be on it in the first place...

My original ID was fine in the past and good enough for XCode duties.

It would help if you could select an ID. Instead you then have to go to all the trouble of associating a credit card with the new ID just to download free material for Newsstand. Incredibly irritating.

No doubt Apple thought it all went swimmingly though.

By rip_tractorboy on 13 Oct 2011

The good and the bad

My ipad upgraded ok but when it came to my iphone i kept getting 3200 errors then i had to restore it from scratch but that kept freezing half way through so i downloaded the .ipsw file twice the second finaly worked what a mess

By mcross2 on 13 Oct 2011

A receipe for disaster?

So iOS 5 problems and RIM's hardware issues makes Apple and Blackberry Crumble...

Sorry, couldn't resist that one!

By richierace on 13 Oct 2011

You really do have to wonder...

... whether some commenters have an IQ in positive figures.

How many million iPod/Pad/Phone users hit the Upgrade button last night? Are you surprised that there were bandwidth/availability issues? Just apply a little commonsense and give it a few hours for the inevitable rush to die down. This morning? No problems.

"...it wouldn't let me backup my iPad because there wasn't a spare 20GB on my C drive ..". No, that's because the laws of physics dictate that you can't fit a >20Gb backup into 20Gb or less of space.

Maybe the first screen of the update process should have been an IQ test ......

By nvt_u on 13 Oct 2011

3200

Underwhelmed by iOS5. Wasn't worth losing sleep over. Would have been better of waiting a day or so.

By revsorg on 13 Oct 2011

@nvt_u

Perhaps in light of your apparent inability to read as far as "...and there was no option to use my D drive which has hundreds of gigs free...", posting here should be subject to the said IQ test, and perhaps one for ADD as well, eh?

By nichomach0 on 13 Oct 2011

@nvt_u

"No, that's because the laws of physics dictate that you can't fit a >20Gb backup into 20Gb or less of space."

Piss poor programming means users are not allowed to make sensible choices to control the operation of their software.

You're very rude.

By PaleRider on 13 Oct 2011

You really do have to wonder...

... whether some commenters have an IQ in positive figures.

How many million iPod/Pad/Phone users hit the Upgrade button last night? Are you surprised that there were bandwidth/availability issues? Just apply a little commonsense and give it a few hours for the inevitable rush to die down. This morning? No problems.

"...it wouldn't let me backup my iPad because there wasn't a spare 20GB on my C drive ..". No, that's because the laws of physics dictate that you can't fit a >20Gb backup into 20Gb or less of space.

Maybe the first screen of the update process should have been an IQ test ......

By nvt_u on 13 Oct 2011

You really do have to wonder...

... whether some commenters have an IQ in positive figures.

How many million iPod/Pad/Phone users hit the Upgrade button last night? Are you surprised that there were bandwidth/availability issues? Just apply a little commonsense and give it a few hours for the inevitable rush to die down. This morning? No problems.

"...it wouldn't let me backup my iPad because there wasn't a spare 20GB on my C drive ..". No, that's because the laws of physics dictate that you can't fit a >20Gb backup into 20Gb or less of space.

Maybe the first screen of the update process should have been an IQ test ......

By nvt_u on 13 Oct 2011

nvt_u - i couldn't agree with you more. It actually hurts to read some of these comments sometimes.

By Gareth1107 on 13 Oct 2011

always always always

.... wait a few days before you download a new release of firmware. (unless you urgently need to fix an issue or must have the extra functionality right now)
.... check for issues with your specific hardware online before installing it.

These simple rules will help you miss the rush and also avoid bricking an otherwise working device.

I have a 3gs and wont go to iOS5 until i'm sure it will work.

Ps Downloads are usually better in tbe morning when the Americans are in bed.

By Hamster on 13 Oct 2011

Interesting to see the fanboys start using the PC Pro forums. They seem to be increasing so maybe Apple's sales figures are right :)

Personally I lost lots of my settings for individual apps when I upgraded my iPad2 so I wasn't too impressed with the process either...

By fiendishlyclever on 13 Oct 2011

Apple favours Windows users

It might amuse some of you that iCloud supports Windows OS from Windows Vista (launched in 2007) but only supports the latest version of Mac OS X Lion launched just a few months ago. Snow Leopard (launched in 2009) and Leopard (2007) have been excluded.

By SwissMac on 13 Oct 2011

ICloud Backup

Having turned ICloud backup on, get perpetual message: There was a problem enabling ICloud Backup!

By twhatmough on 13 Oct 2011

@nvt_u

I agree with you. How many servers could cope with so many downloads? Not many I'm guessing.

By Cybertron on 13 Oct 2011

clive

Third attempt to update iPad 2 worked.
Four hours to download via iTunes overnight, then re-synced iPad this morning, then about 1 hour to backup and install.
It does look good though. I movie apparently has facility to import non iPad video, at last...hav'nt tried it yet.
Metal storm and Real racing update ate a treat!!

By gadget_man on 13 Oct 2011

just wanted to echo @Hamster's thoughts. Apple fan or no apple fan, I'd never update on the first day of the release - there's a reason it's called "bleeding edge".....

And @NVT_U - geez man, is this the best way you decided you could use ten minutes of your life?

By CraigieDD on 13 Oct 2011

@SwissMac

Fair play to you, never had I dreamed you would say something positive about Windows and negative about OS-X in the same sentence!

By skarlock on 13 Oct 2011

@CraigieDD

Strange though it may seem, I'm not a negative person, quite the opposite; but after reading all the inane comments, on this site and others, from idiots whining about the difficulty of getting on to Apple's update servers and slow download times, I felt compelled to comment. What did they expect for crying out loud? How many million iPhone/Pad/Pod users hit the Update button at 6pm last night? Probably millions within a matter of minutes. I'm genuinely sorry for people whose hardware has been bricked, but for those who expected normal download times last night, what strange planet do they inhabit?

By nvt_u on 13 Oct 2011

@skarlock

I fell of my chair! The world has truly gone crazy today! But SwissMac does have a point, I would have thought it would support SL, but I guess the upgrade cost is so low it's not a big deal.

By JStairmand on 13 Oct 2011

Lost all my work

Thanks to the new update I lost all my school papers that were stored on my iPad. No where during the process did it warn me that such an event would occur. THANKS A LOT STEVE JOBS, another product released without thoroughly testing it.

By Hooleyman on 13 Oct 2011

@Hooleyman

You attempted a major OS update without backing up your system first? Wasn't that just a little foolish? (Yes!! is the answer to that) And I think it was well out order having a go at the recently deceased Mr Jobs and I'm anything but an Apple fan.

By rjp2000 on 13 Oct 2011

Lion may be cheap, but...

IMO Lion really isn't a business product yet. There are too many bugs and holes to fix yet, by the .4 release it may be worth looking at. It's got a lot of candyfloss but AFAICS nothing must have.

Problem is twofold - LDAP password security is iffy, and there is a lack of backwards compatibility with older software because of the lack of Rosetta.

Meanwhile, Snow Leopard is rock solid, fast, and secure so why move? The bugs are being fixed fast, but the legacy issue is a pain. Worst thing is that if I don't move to Lion AND get iOS 5 on my iPhone (meaning I will need a new iPhone because my three year old 3G can't run iOS 5 and I HATE iP4's glass and looks) I will lose all my syncing capabilities in June 2012.

I don't rate Cloud Computing much anyway - from any supplier - and iCloud is a retarded version of MobileMe which has worked fine for me. iCloud even has fewer features eg no Gallery for stills and video with no ads or photo theft, and no iDisk.

I would have bought one of the new Mac minis but they only run Lion and can't be backwards-graded to Snow Leopard (IMO it's not a downgrade to go that direction). I would have bought a new iMac for home too but for the glossy screen. Apple are not doing a good job of taking my money on big things right now because they are so busy trying to coerce me into spending my money on little things I don't want - like iTunes in the Cloud, Film streaming, and so on.

It's pretty annoying.

By SwissMac on 13 Oct 2011

and always always always

Back up any important data.

Should have said this in my previous comment but forgot.

Thanks #rjp2000 for reminding us

By Hamster on 13 Oct 2011

no issues

Last night, around 9:00PM, Dublin Ireland, Windows7, UPC 30Mb, download took less than 10 minutes, install + setup another 20 minutes, no issues at all...

By MeDutchMe on 13 Oct 2011

Surprisingly ignorant

Apple have tried far too much with this update. When their touch screen devices first came out, the emphasis was on minimalism. Now, we have notification screens hanging from the top of the screen, tabbed safari which just adds clutter to the screen, twitter integration and news stand. What's with newstand anyway? If I wanted to read a newspaper, I'll either go on line or download the app.

Despite the long wait, there was clearly no thorough testing. Now most users have either bricked devices, or like myself, they are completely wiped.

Apple have become increasingly frustrating, so it probably won't be long before I sell my iDevices and buy myself the android or windows equivalents.

By JamesAE on 13 Oct 2011

Surprisingly ignorant

Apple have tried far too much with this update. When their touch screen devices first came out, the emphasis was on minimalism. Now, we have notification screens hanging from the top of the screen, tabbed safari which just adds clutter to the screen, twitter integration and news stand. What's with newstand anyway? If I wanted to read a newspaper, I'll either go on line or download the app.

Despite the long wait, there was clearly no thorough testing. Now most users have either bricked devices, or like myself, they are completely wiped.

Apple have become increasingly frustrating, so it probably won't be long before I sell my iDevices and buy myself the android or windows equivalents.

By JamesAE on 13 Oct 2011

@nvt_u

I'm sorry, but I have to disagree with you there. Apple know how many devices they have sold, how many are connected to the internet, and how many they can reasonable expect being updated.

They should have been more prepared for this. They could have easily placed servers and copies around the world to cope with the demand.

That said, 30 minutes to download a 500Mb file is not too bad.

By jagdipa on 13 Oct 2011

@lacrobat followed by !@lacrobat...

Why would you post a response to a story about iOS5 updates when you cannot possibly offer anything to it, given you do not own a device on which to install it? I understand reading the article, but commenting on it?
!@lacrobat
By the way, I decided to wait to the upgrade to my apple devices, why rush when even on an older version, they simply destroy the competition.

By markcr6 on 13 Oct 2011

@hooleyman

Just thought i'd try upgrade on wifes first, as using mine. First thing it did, back up the device! perhaps you should read the on screen prompts?

By markcr6 on 13 Oct 2011

It went to a pile of dung

My download of iOS failed part way through. So I started again and on installation got an error message and then it bricked my iPad. Tried all sorts of wizzy tricks and none worked.

Luckily I don't live far from an Apple store so as soon as problems started I booked a Genius Bar appointment.

All was sorted in under 15 minutes.

I asked what the issue was and got a reply about the servers not being able to cope. Yet he also mentioned something about 'when the update comes out'. The guy was dealing with three customers so I didn't press it. I am inclined to think that there is a bug, or several in the update or process that has contributed towards the problems.

By kaneclem on 14 Oct 2011

@JamesAE

"Apple have become increasingly frustrating, so it probably won't be long before I sell my iDevices and buy myself the android or windows equivalents.

Do it! A month ago I and my partner owned two MBPs, two iMacs, two iPads, a MacBook Air, an iPhone 3GS and a Mac Mini. Then I installed Lion on the MBA; what a pile of dross (and that's putting it politely). As Swissmac put it: "Apple are not doing a good job of taking my money on big things right now because they are so busy trying to coerce me into spending my money on little things I don't want - like iTunes in the Cloud, Film streaming, and so on."

I think they call it "hubris".

Well no more. I can't seem to wean my partner off of her iPad2 - haven't even attempted to update that to iOS 5 yet- but everything else has gone.

By phoenix198 on 14 Oct 2011

IPOD Touch 4th generation stuck at "restore in progress"

Last night I downloaded the new operating system to ITunes. It asked me if I wanted to update my IPOD. It began to sync and looked like it was going to take some time so went to bed. This morning it said "restore in progress" on the IPOD with about 21 hours left. Now it is the middle of the afternoon and says 59 hours. Did anyone else have this and what should I do? I hate to disconnect and lose everything. New to Apple and not sure how to proceed. I use a Windows pc. Any help is appreciated. Thanks.

By maryft on 15 Oct 2011

IPOD Touch 4th generation stuck at "restore in progress"

Last night I downloaded the new operating system to ITunes. It asked me if I wanted to update my IPOD. It began to sync and looked like it was going to take some time so went to bed. This morning it said "restore in progress" on the IPOD with about 21 hours left. Now it is the middle of the afternoon and says 59 hours. Did anyone else have this and what should I do? I hate to disconnect and lose everything. New to Apple and not sure how to proceed. I use a Windows pc. Any help is appreciated. Thanks.

By maryft on 15 Oct 2011

Update worked... eventually

I will post my full story on PC Pro's news article of what their iOS 5 upgrade experience was like...

But just to summarise - it took me ages and several goes, but it did work. 2 tips I can give you:

1) BACKUP BACKUP BACKUP!!! Have you backed up? Back up again!!
2) Turn OFF your anti-virus killer whilst the upgrade is happening (in my case MS Security Essentials) as it can block a certain port and then iTunes gets stuck in an upgrade loop. Remember to turn it back ON afterwards.

More info on the other article...

By mrmmm on 17 Oct 2011

OK I can't post it on the other blog/news article, so here goes!

Good to hear your upgrade experience... For what it's worth, here's mine.

First of all, I thought I would leave it a day or so for the "rush hour" to die down. I then updated iTunes, then did a "Download Only" on the iOS 5 upgrade and waited until the evening to start (the download was about 800Mb). All other upgrades have generally taken me an hour (or less) in the past, so I thought I'd give myself a couple of hours for good measure.

I ran a manual Backup of the iPhone just to make sure it had a good one in place. Then I started the upgrade.

Well the upgrade to iOS 5 happened without any problems (took about 30-45 mins), it was when it got to the "Restoring Apps" stage, that problems started...

It was taking hours, so I thought I would go to bed (after baby-sitting it for 2.5 hours - OK I got bored!) and let it run overnight. Interestingly enough the phone was usable while the apps were going back across - it was doing it (with one app appearing at a time, slowly) in the background. But I left it alone and let it do its thing in peace & quiet... A watched kettle never boils, etc.

The next morning I came back to it to find that iTunes had stopped with an error "-34". I disconnected the phone, rebooted it, rebooted the PC and tried to sync again. This time I got an error "-68".

Most of my apps were on there (but not all), so time to call AppleCare and let them sort it out...

It transpires that during the upgrade, iTunes does try to contact the Apple servers and if for whatever reason, the server is busy, then it will time out. Having a virus killer active can apparently interfere with this process (Apple found this during the many calls they received), so I temporarily disabled it.

iTunes was still looping with the "Restore Apps" part, so they got me to start the phone up in Recovery mode (hold down Home button when plugging in the cable) and that wipes the phone & reinstalls iOS 5 again. That got iTunes moving onto "Restore Music" part and then finally finishing the sync. However no apps were installed, so I ran through the whole process from the top.

I wiped the phone again (starting in Recovery mode, so iOS 5 with a blank phone) and then did a Restore of my data from the good backup I'd taken before starting the upgrade process (still with the virus killer temporarily disabled).

At this point it sync'd back ALL my data and ALL my apps (as well as all my music). So I got there successfully in the end - total time taken, probably 3-4 hours the night before and 2.5 hours on the phone with AppleCare. I'll give them their credit though - they did talk me through it one step at a time and sat with me through the whole process, so it was worth the extra £50-odd I'd paid for the extra year's support.

So, to summarise - it took me ages and several goes, but it did work. Several tips I can give everyone:

1) BACKUP BACKUP BACKUP!!! Have you backed up? Back up again!! ;^)
2) Turn OFF your anti-virus killer whilst the upgrade is happening (in my case MS Security Essentials) as it can block certain ports and then iTunes gets stuck in an upgrade loop. Remember to turn it back ON afterwards of course.
3) This upgrade can take *hours*, particularly with me as I have a 32Gb phone, about 180 apps (~12Gb) and about 15Gb of music.

Amazingly enough everything works...! And I mean everything! I was having problems with the Facebook App when they issued the update. I was on iOS 4.3.5 and it was crashing on startup, so I deleted the app and re-downloaded it, so suspect it was an issue with the app rather than iOS 5. Worked fine after that (& also with iOS 5).

I use CoPilot Live v9/Premium. It works fine too - and restored all my Favourites (phew!).

I have, however the same battery depletion problem that PCPro have noted. I saw something similar to this happen in one of the 4.x.x updates earlier this year. Battery was draining at a rate of knots and the once-smooth display was juddery. Turned out it was a faulty graphics driver and an update was issued very quickly afterwards which fixed it. I hazarding a guess it's something similar here too...?

Interestingly enough, you can turn on the Location Services icon for "System Services" such as Diagnostics & Usage, Mobile Network Services, etc. I did that for a while and it's on nearly all of the time. The battery depletion rate is somewhere approaching the same rate as when I'm using CoPilot (which has GPS on all the time).

So maybe one of the system services is slightly faulty and leaving the GPS chipset switched on all the time when perhaps it shouldn't?

I know I've rambled on a bit, but I hope my upgrade experience/tips were helpful to folk.

For what it's worth, I really like iOS 5 (battery problem nonewithstanding) - the new notifications system is brilliant, iMessage is rather good (have already been using it in anger with group chats). However the most useful bit is being able to sync with my PC over WiFi is really brilliant (particularly when I'm doing a Playlist change and a large amount of music has to resync across - I use the "set to 128Kbps on the phone" setting which takes a while) and the fact it now happens in the background and you can get on with other things is very, very helpful :^)

Mikhael

By mrmmm on 17 Oct 2011

backups... loss of return custom

A colleague has updated his iPhone to iOS5 and experienced many of the problems seen here, taking ages to update, loosing all apps and music etc in the process. However more importantly for him, a backup that was done prior to the update is now showing as corrupt by iTunes. This has left him with no contacts. Due to Apples restriction he you could not backup to the SIM as with other phones and so he is currently without backup to restore from.

All this has jaded an otherwise happy iPhone user such that he says he will not stay buy another due to the restrictions enforced by the OS.

The "it just works" ethos is fine until it doesnt at which point it becomes a significant issue if you have only been able to use the official means to do something.

By Sarcen on 24 Oct 2011

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