Mesh name to stay alive after buyout

Once again

a nice neat pre-pack and off you go- another set of loyal employees (if any are left) left high and dry again..hope it doesn't get too boring reviewing in a dwindling pool

By daftbint on 1 Jun 2011

Trading under the Mesh Name?

Think PC Peripherals may find that is a mistake. I for one will never buy anything from anyone with the name MESH again.

By SimplyGrey on 1 Jun 2011

Goodwll?

Hope he didn't pay too much for it - I can't find much goodwill around the web for the original...

By incognitii on 1 Jun 2011

Good Riddance

Do I spot t "£ shop approach" to past and future business? Big mistake, Jafari...

By PSilva on 1 Jun 2011

imsfirst

no wonder my credit card (hsbc) declined to accept my payment for a mesh on april 30th only one ever refused in 25 years I have 5 accounts each one in credit but not important.

By imsfirst on 1 Jun 2011

Not a promising start....

As Mesh Computers Limited has now entered a pre-pack administration; with PC Peripherals buying the name and inventory and continuing to trade (as Mesh Computers) -without accepting any of the liabilities save for original 1 year warranties - can I suggest that it would be appropriate for PC Pro to seek an early interview with the new owner to seek clarification on such urgent issues as:

Will the company continue to take cash on order?
Will customer funds be placed in a ring-fenced Customer Account until dispatch of order?
Will it guarantee delivery dates?
- And if these are not met?
Will it radically overhaul its customer services processes to:
a. Keep customers informed
b. Offer order tracking
c. Answer telephones
d. Be honest with and polite to customers
d. Call customers back when promised
e. Respond to emails and customer complaints
Honour warranties and cease charging customers for returns
Action prompt refunds
Stop deleting posts and banning complainants from the Mesh Owners Club forum

Early indications are not promising:
No Announcement on Mesh website
No change to original T&Cs (cash on order; buyer liable for returns after 14 days, buyer liable for onsite attendance costs even under warranty)
No assurances re customer cash protection
No details of Company ownership
& etc
I'm sure you will have more questions .........?

By incognitii on 1 Jun 2011

+1 for incognitii

see title

By JohnGray7581 on 2 Jun 2011

Good - Mesh nightmare over

Mesh drove me to despair when I bought one of their awful PCs for my son. Google "Mesh Computer Nightmare" to see how many customers were trapped in a similar situation.

By meshmybigmistake on 2 Jun 2011

severnbore

I ordered a new Mesh PC & monitor on 23rd March. Promised 14 working day delivery! Has a gut feeling things were not okay with the company. Then out of the blue the full order arrived at my home on 26th May ....... close shave!!!

By severnbore on 2 Jun 2011

No Loss

As a company, but sadly for some punters possibly a significant loss.

I bought a Mesh computer 2 years ago and suffered a customer experience only (just) matched by BT Cellnet and Car Phone Warehouse.

The computer arrived US, the build quality was appalling, but as a customer build apparently not covered under distance selling regulations. I'd be interested to know just how divorced from the previous owner Mr Jerafi is. If this is a genuine buy out, change the name is my advice to him.

Luckily I took out an extended warranty, so I guess I can kiss that cover goodbye.

By derekdobson on 2 Jun 2011

Business as usual!!!!!!!!!

Great to see that business will carry on as usual - so I guess Mesh and Customer Service will still remain an oxymoron - if this business is to survive it needs a complete change of philosophy and management.

By ybradm on 2 Jun 2011

All the old names gone

I can remember when Mesh, and Dan Technology, vied for the A-List top spots. Both companies were synonymous for quality and performance.

By alan_lj on 2 Jun 2011

MESH-Never Again

I bought from Mesh one time......it went through 5 mobos, 2 PSUs, 2 DVD RW. inside of 3 yr warranty. I still have the case, I just rebuild myself now. so far NO PROBLEMS.

By bobski6 on 2 Jun 2011

Not bad..

Ive bought 6 mesh computers over the years (All desktops), Ive not had a problem with any of them.
I think user error could be the cause of many problems, since Im a tech guy I could fix any issues anyway.
I got a super cheap computer with decent specs and no problems.

There are fault rates with this sort of thing, but its the manufacturer of the equipment, mesh does not make hard drives, monitors, mother boards etc..
They just put it all together.

By r1sh12 on 2 Jun 2011

@r1sh12

User error? Possibly for some, but as a user I didn't install a faulty graphics card in my PC.

Mesh on the other hand did. Then allowed the machine to ship in that condition (it didn't work from day 1).

Given the issues others have complained about on the condition of PCs on arrival, it was a MESH issue, not user! I certainly don't expect to lash out £1100 and then have to "fix any issues". especially as a non-tech guy 9in the IT sense).

As stated on the other MESH thread by several posters, their previous reputation was very good. I bought the new machine based on my experience with a previous machine bought in 2004. Sadly the experience was nowhere near as good.

By derekdobson on 2 Jun 2011

not meshing

Having bought a mesh pc which was totally rubbish I’m not surprised about this news. The warranty was very good, just as well because over a year it was one hardware issue after another. That said I hardly got much use out the machine! The pc is still working, but it is no longer a mesh, I have literally started from scratch. I would never buy an off the shelf desktop again.

By zed2224 on 2 Jun 2011

Who next?

Mesh, Evesham, Dan... I am just about to buy a new desktop and the names that come out top of reviews seem to be Palicomp and Chilblast. But how long before they go under? Isn't it time that PC Pro started commenting on company stability in its reviews and certainly on those given an A List rating?

By pr00se on 2 Jun 2011

Keeping the name, eh?

Is there such a thing as an anti-brand?

By nichomach0 on 2 Jun 2011

How about broadening your range of reviews?

Two years ago when I needed to replace my desktop I brought my choice down to two - a Mesh and a Dell Precision. I had to buy blind since the models I was looking at did not fit the 'enthusiast' mould and so were not reviewed by PC Pro. The Mesh salesman went on holiday and answered no questions so I bought the Dell Precision. Brilliant, brilliant computer - never, so far as I know reviewed by PC Pro. As the smaller companies disappear, how about PC Pro loses its obsession with how fast a computer plays games and lives up to its name? How about reviews of the best computer for an architect, for a video maker, for a designer, for a deep sea diver for heavens sake? You know, people who use their computers for work, rather than people whose computer is their work, or who use it for playing games. Or does the Pro stand for something else?

By PeterMcIntyre1 on 2 Jun 2011

How about broadening your range of reviews?

Two years ago when I needed to replace my desktop I brought my choice down to two - a Mesh and a Dell Precision. I had to buy blind since the models I was looking at did not fit the 'enthusiast' mould and so were not reviewed by PC Pro. The Mesh salesman went on holiday and answered no questions so I bought the Dell Precision. Brilliant, brilliant computer - never, so far as I know reviewed by PC Pro. As the smaller companies disappear, how about PC Pro loses its obsession with how fast a computer plays games and lives up to its name? How about reviews of the best computer for an architect, for a video maker, for a designer, for a deep sea diver for heavens sake? You know, people who use their computers for work, rather than people whose computer is their work, or who use it for playing games. Or does the Pro stand for something else?

By PeterMcIntyre1 on 2 Jun 2011

@PeterMcIntyre1

A Fair point Harshly made...

Mesh always refused to offer a Warranty on anything shipped to Ireland so I always avoided them, despite remembering them when they were a top producer.

I moved to Optiplex Dells some time ago and have never looked back, for a tech type Dell's range of wbesite support and regular driver updates are un-matched.

I still have the odd HP kicking around but I dislike the way there website can take you round in circles with desitnation points of endless sprawling text and ar$e covering t&c's.

By Gindylow on 2 Jun 2011

@Gindylow

Know what you mean; there is an attraction to a supoport experience that runs "Your service tag is , your operating system is , therefore the drivers that you need are . Would you like those all wrapped up in a nice burnable ISO?".

By nichomach0 on 2 Jun 2011

MESH rebirth invalidates all PC-PRO reviews?

Just checked the review section to find 14 Mesh Desktop PC reviews. Couldn't see any "health warnings" from PC-Pro to caution the unwary about the regime change, the effect of which must be an unknown right now.

I know PC-Pro reviews concentrate on specs rather than company reputation or customer service quality, but are even specs guaranteed with a new owner who may need to shave costs urgently?
Until 2007 I had no problem with Mesh; their PCs were honestly described and if you knew what you were after you got a well specced box.
Then they shaved the M/B spec on one of their products between accepting my order and building the box. The 3 month nightmare that followed led me to conclude that
a) I'd never buy from them again, and
b) Their entire management focus seemed to be on the production line and if you strayed into the customer service area, you were in deep trouble.
If they'd been nicer to me I'd have warned them that every time you get something wrong, you have to spend more money having another go at getting it right. But they weren't, so I didn't!

By M_McC on 2 Jun 2011

Terms & Conditions

Hmmm... I see my factual comment about Mesh's (PC Peripherals) terms and conditions on their web site has been removed by the moderator.

By nickramsden on 2 Jun 2011

Dreadful company..

not usually good news hearing about a company's demise but this is an exception.

Awful 'service' bordering on a scam.

By chrisfixit on 2 Jun 2011

@Nick Ramsden

Still on the original article, Nick:
http://www.pcpro.co.uk/news/367738/mesh-computers-
in-administration

By incognitii on 2 Jun 2011

@incognitii

I think Nick was referring to the Mesh forums

By greemble on 3 Jun 2011

Hmmm...

Something smells distinctly odd here. Is a fishy smell, I wonder? Or just sharp business practice?

By PanPilot on 3 Jun 2011

@PeterMcIntyre1

I agree with you about broadening the range of vendors. I've bought several PCs over the years for my household from Powerc.com, and have continued to recommend to friends, family and colleagues - I wouldn't do that if I didn't have faith in the company. I've always found the build quality, sales and customer service to be excellent, and their prices very competitive. We still have systems running that are 8-9 years old; admittedly, some may have received memory, disk and graphics card upgrades over the years, to keep up with OS and application demands, BUT they are still running without issues. Yet, PCPro have not, to my knowledge, ever reviewed any of their hardware. They are not a new comany, as they've been in business since 1985. I've just checked the warranty on their site and it states "We are so confident about the quality of our systems that we are able to cover our PC Systems with a two-year, free collect-and-delivery, warranty on parts and labour." No, I don't have any affiliation with the company, apart from being a satified customer.

By sstringer1 on 3 Jun 2011

Typical

seems we are a jinx on pc companies, we bought 300 gateway pc's way back ...... we bought 1000 Dell pc's just in time to get the great capacitor problem in every one of them an average of twice per pc, so we then started buying Mesh to replace them as the warranties ran out .... my next tip to fall HP as we are now replacing all pc's (3000) with thin client machines (totally useless in our situation, but it gives management green credentials and they get to keep their pc's)

By derekd5 on 3 Jun 2011

7 day cooling off

As I've indicated on the related topic about Mesh going into Adminstration on 31 May 2011 recent buyers may care to explore the distance sell regulations which allow a 7 day cooling off period for internet purchases
7 day cooling off

Anyone who has purchased in the last 7 days should look at distance selling regulations which allow a 7 day cooling off period for internet purchases. See:
http://www.oft.gov.uk/about-the-oft/legal-powers/l

egal/distance-selling-regulations/

Hope this helps someone.

By jknight on 3 Jun 2011

By jknight on 3 Jun 2011

Good to see them go bust

Has a PC company's demise ever resulted in so much jubilation from so many of its own customers? Which explains why it went bust. Almost no one ever returned to deal with Mesh for a second time. Good riddance.

By badboybint on 6 Jun 2011

In For Repairs

Mesh took my main work PC in for repairs 3 weeks ago. I'm a web designer, so it's hit my business bad having to work from a laptop.

The service centre phone number goes straight to a fax machine, and none of the phones are being answered anywhere in Mesh (I have all the non 08.. numbers, so have rung many departments over the past 2 weeks without answer).

PC Peripherals, the new owner, have a really old website with no working phone number on it.

The Finance company don't want to know, because they haven't officially been notified Mesh went into Administration.

What a nightmare! I've been a Mesh computer owner for a decade, they used to make amazing PCs... I'd never experienced their awful customer service until this PC (I bought in Dec 2010)

The technician I spoke to when it broke told me not to take the hard drives out, and it would only be a few days, so I'm missing lots of software and data that weren't in my latest backup before the breakdown.


Anyone give me any advice as to how I might get the PC back?

Thanks in advance,

Rob

By robbell on 7 Jun 2011

@Rob - repairs

If you drop us a line on news@pcpro.co.uk to discuss we can look into it for you.

By SMitchell on 7 Jun 2011

Mesh Administration

I would like to join the chorus of anti-mesh sentimnet. It took nearly 12 weeks for my PC to arrive without the accompanying monitor. When that did finally arrive it was a lower spec replacement. After contacting Mesh I was informed they no longer supplied the ones still advertised on their website but insisted the one they had sent was an @equivalent', until I pointed out it had no HDMI input, was 1/2" smaller and other shortfalls. Doesn't look like I'm going to get a replacement now though!
Also, to the point about just taking the PCs' performance into account when carrying out reviews, do PCPRO annonomously buy the PC or do they contact the supplier with a useful heads up along the lines of 'We're going to test your latest top-spec offering, could you send us one?!(that works and is delivered in time for us to test it)!!

By chadshunter on 23 Jul 2011