Google Calendar service restored after five days

11 Oct 2010
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Online calendar service fails for some users of the Google App

Google says it has restored service to its Calendar service, which has been been down for some users since last week.

On 5 October, Google noted on its Apps Status Dashboard: "We're experiencing an issue affecting less than 2% of the Google Calendar user base."

It advised users to clear their browser cache, suggesting that might fix the problem.

The next day, Google said the issue was resolved, but by the 7th admitted some people were still affected - although it claimed the problem was hitting fewer than 0.01% of Calendar users.

Over the next few days, Google repeatedly updated users to say it was still working on the problem, and claims to have finally resolved it yesterday.

Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better

"We apologise for the inconvenience and thank you for your patience and continued support," the web giant said. "Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better."

However, some users were still complaining that calendars were missing. "My calendar is still not working, even thought the Google Apps Dashboard says all calendars are now working," said one Google support forum user.

A forum post by someone called "The Calendar Team" raised a few eyebrows, asking for ID codes of faulty calendars to be submitted to a Google Doc to help speed up the recovery process. "Can a Google rep that we know and trust verify that 'The Calendar Team' is an actual Google admin account? I am unsure if it is safe to put my calendar ID in at that URL," one user asked.

Google has yet to explain the cause of the five-day long fault.

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