Vodafone in more Android upgrade turmoil
By Barry Collins
Posted on 23 Aug 2010 at 17:47
Vodafone has again backed down over an update, after threatening to invalidate the warranties of customers who upgraded their own phone's firmware.
The company was forced into an embarrassing U-turn earlier this month, after it "upgraded" HTC Desire handsets with the network's own irremovable software, including a Vodafone-branded start-up screen and various web bookmarks, such as links to dating sites.
Vodafone later offered customers the option to uninstall the home-grown apps.
Now the company is again on the retreat after saying it would invalidate the warranties of any customer who used Samsung's official firmware upgrade on the Android-based Galaxy S handset.
The network had warned customers planning to use the Samsung upgrade - which appeared via the PC software supplied with the Galaxy S handsets - that it would invalidate their warranties because it wasn't supplied by the network itself.
"Our warranty allows you to get faulty handsets repaired through us even if you don't have insurance on the condition that your phone is running Vodafone approved software and it is within your contracted period," the company told Galaxy S users on the Vodafone support forum.
The policy sparked anger among Vodafone customers, with forum users describing it as "bonkers" and "utter nonsense".
This afternoon, a Vodafone spokesman told PC Pro that its firmware policy "needs to be tweaked".
"If you are prompted to update your phone through an officially supported channel, you won't invalidate your warranty," the spokesman said, confirming that policy applies to both Android and non-Android handsets such as the iPhone, which receives firmware upgrades directly from Apple.
From around the web
Typical Vodafone
I'm a Vodafone customer (sadly) because they have the best coverage where I live.
BUT since the debacle when I wanted to upgrade to my HD2, I've realised Vodafone don't give a **** about their customers
By JStairmand on 23 Aug 2010 ![]()
T-Mobile are just as bad
T-Mobile owners of the Galaxy Portal are still waiting for an upgrade from Android 1.6.
By milliganp on 23 Aug 2010 ![]()
No Complaints here
My Desire offered me Android 2.2 last night, which I promptly accepted. Half an hour later i'm running 2.2 with no hitches, loss of data etc and now I can use my phone as a wifi hotspot without all that root user malarky! Guess HTC learned their lesson about not giving people upgrades.
By benzas on 23 Aug 2010 ![]()
Yet another case of "not knowing a* from elbow"?
T-mobile are content to fail to offer services in the UK that are routine in Germany.
Samsung UK's "support" of Android mobiles must be hovering on the edges of legality: Whatever else they're doing they're certainly trashing the brand.
Some have suggested this is Samsung taking on the carriers.
That's spin: This, IMHO, is yet another C*k-Up, pure and simple.
Wouldn't it be nice to be wrong about this - it'll be the first time in 6 months, after all.
By bustacat on 23 Aug 2010 ![]()
@milliganp - sadly the stock T-Mobile Galaxy Portal is Android 1.5.
After many complaints by myself and plenty of others; T-Mobile customer relations told me that "I am sorry once again for any disappointment caused by my previous email, however I must reiterate that our reason behind this decision is that there is no benefit of this particular update to Samsung users."
Their complete lack of any concern over my complaints (and a massive and consistent flow of lies, mis-information and lack of understanding) worked a treat though (for them)!! - I gave up wasting my time and upgraded the phone using Odin and the firmware from the samsung-firmwares website.
It seems fairly obvious that the fragmentation and openness of Android does not suit the phone network providers, smartphones are just to 'smart' for them to handle at the moment!
By sipart on 23 Aug 2010 ![]()
Pull the other one!
"there is no benefit of this particular update to Samsung users"
So 'rest of world plus dog' including 3 in the uk and T-mobile's own European branch is wrong?
Or shall we wait for the lower-footprint 2.2 update round sometime next year?
Sorry, my bull* meter just maxed out, & I prefer to make my own decisions, thanks.
Why are the Tech press, including this august publication, so uncritical? This has to be the cross-carrier, cross-manufacturer elephant-in-the-room for Android.
Every time a journalist writes "ooh it's so pretty", "look at these (carefully massaged) specs", and fails to point out that these clowns have been getting away with (words fail me) they're contributing to a toxic river of disinformation that ill-serves everyone.
I find this professionally insulting - so would chuck the press-releases in the bin until the sitituation is sorted.
By bustacat on 24 Aug 2010 ![]()
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