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Vodafone capitulates over HTC Desire "upgrades"

HTC Desire

By Barry Collins

Posted on 11 Aug 2010 at 07:30

Vodafone has backed down in its bid to foist the network's own software on HTC Desire owners.

Vodafone angered many HTC Desire owners last week, when it sent out an over-the-air update that installed a set of irremovable Vodafone 360 apps on customers' devices.

The update also included a Vodafone-branded start-up screen and added various web bookmarks to the device, including links to dating sites. Customers complained of being tricked into installing the software, with many believing the update was the latest version of the Android OS.

Initially the company remained unrepentant, telling PC Pro that customers wouldn't be able to uninstall the 360 software and insisting that "customers have a choice to use those services if they want to."

Now, in an message posted on the Vodafone forums, the company has backed down.

"We’ve listened to feedback from customers on a number of points around the recent 360 Android 2.1 update and made some changes to the rollout plan," the message states.

"The Android 2.2 update for Vodafone HTC Desire users will be based on the HTC open market version of the software and we will customise it to ensure our network settings are installed.

For customers who have downloaded the recent 360 update for Android 2.1, we can confirm that the Android 2.2 update will remove the 360 applications and will leave the homepage and bookmarks on your current settings."

Vodafone says it will make the 360 apps available as separate downloads for customers who wish to use them. The company says the Android 2.2 "Froyo" update should be released to HTC Desire customers within the next seven to ten days.

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User comments

One win for consumers

It's nice to see a mobile operator defering to the wishes of it's customers. For Android to be a success it is pretty much essential that end-users get access to updates and upgrades to the OS.
Imagine selling a PC with Vista that can't be upgraded to Windows 7! (Oh thats what Acer do in the clearance channel!)

By milliganp on 11 Aug 2010

Good for Voda!

OK, they shouldn't have done it to start with, but points for listening skills and responding to customer feedback.

By nichomach0 on 11 Aug 2010

I agree that Vodafone have done the right thing here but it's also another reason to get SIM-free handsets in the first place - learned my lesson years back so always insist on generic handsets when getting a new mobile (my Desire is happily running Android 2.2 as we speak!!)

By EddyOS_2K9 on 11 Aug 2010

ukfast adverts WTF?

ukfast adverts WTF?

no wonder Time Danton is so busy updating the website.

By ckbridge1 on 11 Aug 2010

Nothing New - except listening

I have an old Nokia from Vodafone with links to Sex tips and FHM hunks amongst others. These canot be removed. On complaining, it's clear they don't care.

By RichrdM on 12 Aug 2010

There hand has been forced

It was clear by Vodafone's initial response that they wanted to simply push out these services to the public whether they wanted them or not. It was only after the huge backlash and some viral campaigns on the internet that gave the company a bad image resulting in them changing their roadmap.

By mng70 on 12 Aug 2010

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