Tesco cans VoIP service

typo?

"From today, customers can longer top-up their pre-pay accounts"

i asume this is ment to be no longer?

By Deathtaker27 on 26 Mar 2010

Thanks - this has now been rectified

By HaniM on 26 Mar 2010

It failed because using your computer to make VOIP calls is just plain silly and inconvinient. What you need is a proper VOIP phone like the ones from Siemens or other manufacturers. Then you do not need a computer and it works just like a normal phone (only better).

By NJKA001 on 26 Mar 2010

Money down the drain

In fact Tesco did do a proper VOIP phone - thir own brand DualPhone was a rebadged Siemens S450IP - I have a base station and three hamdsets. Unfortunately it is locked to the Tesco voip service which dies in a month's time. £££ wasted.

By arfarf on 26 Mar 2010

I've got a phone, why do I need a phone

The biggest argument against VOIP is that you need a phone line to use it!
That is you either are using ADSL ove a phone line or get one free with a cable (Virgin) connection.
On top of that almost everyone has a mobile.
Finally Skype is actally very successful, but that fully integrates with the PC, webcam etc to provide a differentiated service to those who use it.

By milliganp on 27 Mar 2010

Tesco customer loyalty

Phone system £300 locked cant do a thing with it
Telephone numbers not transferable.
All our outgoing calls were via the Tesco system.
OK Tesco you can stuff your mobiles as well there are five in our house.
and the weekly shop I will be doing that at Morrisons

By foilstone on 28 Mar 2010

Been dumped, Im off to Vonage

im shocked with what Tesco are doing to us, is this what loyalty gives you these days? Im off to Vonage

By David_Sebastian on 29 Mar 2010

What VoIP service?

Funny, goes to show how keen Tesco were pushing the service. I've heard of Vonage, Skype, VoIP talk, Google Talk, everyone-must-talk blah blah.... and not even realised that Tesco even did VoIP - from 2006!

Only a matter of time, that these supermarkets start cutting quite possibly badly thought-out and "clearly added-on" services to earn that little bit extra cash on the side.

By thematt on 3 Apr 2010

No number porting available

I have contacted several other VOIP and telephony suppliers including Cloud Net and none of them are able to port the Tesco Internet Phone numbers to their networks. Ofcom have deafened me with their silence on the issue, and Tesco have given me an unreserved apology but do not have a solution for the customers they have let down.

By bobmk on 14 Apr 2010

TESCO Disgraceful Customer Service

Firstly, out of the blue 60,000 (I’m told) customers received one months notice by email that this service would be closed. It seems from the follow up response that no one in Tesco had thought of the consequences of this action. I have spoken to the Tesco internet phone team on four occasions and have had the same response “we know nothing more and will let you know when we hear something” I have also tried in vain to contact a senior manager / Director within Tesco to move things on a bit. Moving through treacle seems to be apt here or being passed from pillar to post.

This is totally unsatisfactory. The service will be cut off on 27th April. Many people are in the same position (60,000 customers) – we can’t get a response for making arrangements to transfer our phone number. Many of us have these numbers on contact and business cards. This will be disastrous for some. It will impact on business and personal lives.

Surely the media including PC Pro should be championing our cause and expose TESCO appalling treatment of its customers

By Fitzy on 19 Apr 2010