Play.com order glitch leaks names and addresses

 

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By Stuart Turton

Posted on 9 Nov 2009 at 11:17

Play.com customers have been surprised with emails confirming orders they never placed, according to reports.

The emails contained the names and addresses of other Play.com customers, according to a recipient of the email who wrote in to complain to the BBC.

"I opened up each individual e-mail and it came up with another customer's name and their order," Simon Hurley told the news service. "People are being told to shred documents and then you have a big company like Play.com sending out hundreds of wrong e-mails to their customers."

After contacting Play.com, he was reportedly told by customer services the company had a "massive problem". There was no word on how many customers were affected.

We take these matters very seriously and are now investigating how this incident occurred in the first place

Further reports of the problems appeared across the web, with customers reporting that Play.com blamed the emails on a "system error".

"We were alerted to an incident that appears to have affected some customers for a short period of time in the early hours of this [Friday] morning, and the first thing we'd like to say is that we apologise for any inconvenience our customers have experienced as a result," says Play.com in a statement.

"We'd like to reassure our customers that the cause of the incident has been identified and resolved.

"We take these matters very seriously and are now investigating how this incident occurred in the first place, so that we can prevent it happening in the future."