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Apple Snow Leopard snacks on people's data

Apple

By Stuart Turton

Posted on 13 Oct 2009 at 08:51

Apple has confirmed that a bug in Snow Leopard has led to the OS deleting people's data.

The bug flares up when people log into a guest account. When they subsequently log into their main account, some users have discovered that the contents of their home directory - including documents, music and photos - have disappeared.

Reports of the bug have been filling Apple's support forums for over a month, with one poster identified as Bas B reporting. "When logging in to my regular account everything was gone. Nothing has been renamed to something else. My home-directory still exists but it is just empty.

"Apple should have noticed this bug report already. It doesn't feel right that Apple doesn't take immediate measures when someone reports such a bug with a high potential data loss," he concludes.

In a terse statement Apple confirmed the existence of the bug, though it gave no timeframe on a potential fix. "We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix," reads the statement.

The data loss comes only days after Microsoft admitted that Sidekick users had probably lost all their data held on its servers after an outage last week.

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From around the web

User comments

"We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix,"

No you're not convincing anyone Apple. It happens everytime. The fact that only a few users report it is irrelevant.

By c6ten on 13 Oct 2009

I think someone forgot to tell this man that any defects are completely intentional by the Apple geniuses

By TimoGunt on 13 Oct 2009

I think someone forgot to tell this man that any defects are completely intentional by the Apple geniuses

By TimoGunt on 13 Oct 2009

Typical buggy Microsoft Windows

Oh wait........

By Lacrobat on 13 Oct 2009

Total loss of profile data.
If I had no backup I would be FUMING and demand Apple pay for some data recovery

By DaChimp on 13 Oct 2009

Security

What better way of making sure your data is safe than by deleting it if anyone tries to get into you computer?
A hacker would likely try the guest account first, then log in to the main account. This way, your data is completely hidden from them - permanently

It's a feature, not a bug!

By greemble on 13 Oct 2009

Nice one greemble, seemed almost Marklarish. :)

By jamesyld on 13 Oct 2009

Dataloss is in fashion D:

.

By zeevro on 13 Oct 2009

Shameless advertising

"The data loss comes only days after Microsoft admitted that Sidekick users had probably lost all their data held on its servers after an outage last week. "

Nice plug for a totally unrelated incident. Different companies, different causes, everything.

In other news, 2.7million people everyday delete a file they didn't mean to delete.

By robmburke on 14 Oct 2009

Apple's foray into indie games?

Sounds a bit like the Lose-Lose game to me.

http://www.wired.co.uk/news/archive/2009-09/22/the
-computer-game-that-destroys-your-files.aspx

By trgzbaby on 15 Oct 2009

Finally, Apple's answer to the fascinating pastime of BSOD!
Which is worse, being on a Windows machine and having a virus destroy all your files, or being on a Mac and having the OS do it instead?

By qwertyqwerty87 on 15 Oct 2009

Finally, Apple's answer to the fascinating pastime of BSOD!
Which is worse, being on a Windows machine and having a virus destroy all your files, or being on a Mac and having the OS do it instead?

By qwertyqwerty87 on 16 Oct 2009

LOL apple is s h i t

Not being computer literate apple users won't know what to do, many will buy another mac expecting the deleted data to be on it.

By dodge1963 on 17 Oct 2009

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