Spinvox hit by damaging dossier

 

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By Barry Collins

Posted on 10 Aug 2009 at 14:41

Troubled voice-recognition company, Spinvox, is once again in the spotlight after the company's shareholders were sent a dossier alleging financial irregularities at the company.

The document "makes detailed allegations about the running of the company", according to the BBC.

Spinvox has reportedly called in accountants Deloitte and Jones Day the solicitors to investigate the allegations made in the dossier.

The firm has also hired a PR agency to help counter the battering the company has taken in the press over recent weeks.

In a statement sent to the BBC, Spinvox claims: "The major shareholders and the board of directors are aware of the serious allegations that have been made against the company and they take very seriously any implications regarding the company's management and operations."

Spinvox's technology translates voicemail into text messages that are sent to the recipient. However, a recent BBC investigation alleged that a high proportion of messages sent to Spinvox are actually transcribed by people in foreign call centres.

The company told PC Pro that it has always "been absolutely clear that the system works through a combination of machine and human intelligence".