The High Street Rip-Off: Dell transcript two

 

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Posted on 7 Aug 2009 at 17:30

Here is the full transcripts of our undercover conversations with Dell's second online sales advisor:

PC Pro:
Hi, I want to buy a laptop for basic web surfing and to download my digital photos.

Dell:
Thank you for contacting Dell Chat - Home Sales & Finance. This is [name removed], your Sales Advisor. In order to serve you better, may I have your telephone number & email address, just in case of disconnection I can either call you or email you back.

Dell:
Hello Brian

PC Pro:
Hi

Dell:
Do you run any graphics required applications/tools?

PC Pro;
My wife wants to watch shows on the iPlayer.

Dell:
OK.

Dell:
Have you selected any machine online?

PC Pro:
No, not yet.

Dell:
What screen size are you looking for?

PC Pro:
As long as it's big enough to watch TV shows, my wife will be happy.

Dell:
Great!

Dell:
What budget do you have in mind?

PC Pro:
Maxium of £600.

Dell:
OK.

Dell:
What sort of applications would you like to perform on the computer like Word, Excel and power point?

PC Pro:
We might need to type the odd letter, but nothing fancy.

Dell:
Ok. Do you already have the disc for the Microsoft software or do you want it to be included?

PC Pro:
I'm not sure. How much is the Microsoft software?

PC Pro:
Are you still there?

Dell:
Yes I am.

Dell:
Your request will be completed in a moment. Thank you for your patience.

Dell:
May I have your telephone number and email address; just in case the session ends I will call you.

PC Pro:
I'd rather not give them out, thanks.

Dell:
That's ok Brian.

Dell:
We have different MS Office packages, which you can see below.

PC Pro:
I can't see anything?

Dell:
Microsoft? Works Plus 2008 / English - Microsoft? Word 2003 and Works 9.0 for £19.99

Dell:
Microsoft? Office 2007 Basic / English - Microsoft? Word, Excel and Outlook for £89.99

Dell:
Microsoft? Office 2007 Home and Student/ English - Microsoft? Word, Excel, OneNote, PowerPoint £59.99

Dell:
Microsoft? Office 2007 Small Business/ English - Microsoft? Office 2007 Basic, PowerPoint, Publisher £189.99

PC Pro:
Do I need to pay for word processors? Can you not get them for free on the internet?

Dell:
Last but not the least Microsoft? Office 2007 Professional/English - Microsoft? Office 2007 Small Business and Access for £219.99

Dell:
You get Microsoft? Works 9.0 / English included in the package.

Dell:
Which does not include Microsoft? Word

PC Pro:
In what package?

Dell:
You can click the link for details on it.

PC Pro:
Is this the laptop you recommend?

Dell:
To suit your requirement, I suggest you to upgrade the processor to Intel? Core? 2 Duo Processor T6400 (2.0 GHz, 800 MHz FSB, 2 MB L2 Cache)

Dell:
That's correct!

PC Pro:
Why do I need to upgrade the processor?

Dell:
Hard drive to 250 GB.