The High-Street Rip Off: Dell and Mesh transcripts

 

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Posted on 7 Aug 2009 at 17:07

Here are the full transcripts of our undercover conversations with Dell and Mesh's online sales advisors.

Our first conversation with a Dell advisor is reproduced below.

Click here for Dell advisor two

Click here for Mesh advisor one

Click here for Mesh advisor two

PC Pro: Hi. I'm looking to buy a laptop for my wife. She needs it for basic internet access, and to download her digital photos.

Dell: Thank you for contacting Dell sales chat. This is [name removed], your Sales Advisor. Please give me a moment while I review your query.

Dell:
I will help you in choosing the perfect laptop.

Dell:
In order to Help you better can you provide me with your email address and Telephone number in case we get Disconnected I can either come back to you by phone or email.

PC Pro :
I'd rather not provide telephone number.

Dell:
Is she specific about the screen size ?

PC Pro:
Not really. She just needs something big enough for watching shows on the iPlayer

Dell:
What is the approximate budget in mind for the laptop and when would you like to purchase ?

PC Pro:No more than £600, happy to buy now

Dell:
Please check this link for the Studio 15 laptop

Dell:
you can purchase one from this link

PC Pro:
There are four models on that page. Which do you recommend?

Dell:
The one priced at £ 599

Dell:
comes with very good specifications

PC Pro>:
Why is it better than the cheaper ones?

Dell:
it comes with a quicker Processor,

Dell:
more memory, more hard drive, better Graphics card

Dell:
please check the web site for all the details

PC Pro:
What's a graphics card? She doesn't play games.

Dell:
When would you like to purchase the laptop ?

Dell:
It is good for watching movies

Dell:
Photograph on the laptop

PC Pro:
So she needs a good graphics card to download her photos?

Dell:
yes

Dell:
Please go for the one

Dell:
prices at £ 599

PC Pro:
I've seen adverts for these 'netbooks' in the paper. Are these not good enough?

Dell:
no

PC Pro:
Why not?

Dell:
they are net books and not laptops

PC Pro:
What's the difference?

Dell:
the net books comes with a Slower Processor, lesser memory, lesser hard drive, no optical drive and it would not be possible to have Any software loaded on this net book

PC Pro:
So she couldn't download her photos?

Dell:
I would recommend you to go for a Studio 15 laptop

PC Pro:
OK. My friend told me he could download photos on his netbook, so I'm just a bit confused.

Dell:
it is a net book and not a laptop

Dell:
i would recommend you to go for a laptop

PC Pro:
OK. Thanks very much for your help.

Dell:
Is there anything else that I may assist you with today?