Microsoft turns handyman with "Fix it" button

 

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By Stuart Turton

Posted on 6 Feb 2009 at 08:59

Microsoft has begun adding a "Fix it" button to its online help pages, that will automatically take the steps suggested in the document.

Microsoft says its is currently placing the Fix it button on pages that resolve the most common issues, and on the more complicated knowledge base articles that regular users may struggle to work through.

One early example of the button can be found on the page that shows users how to create an Internet Explorer icon on their desktop.

It has been adding the Fix it button for the last six weeks, and says it currently has around a hundred pages covered. This still makes it fairly rare, given that there are thousands of pages of knowledge base articles on the internet.

Despite this, Microsoft claims that over 75,000 customers have used the system since it was introduced in December, with over 95% of those customers reporting that it resolved the problem.