Protest over failing notebook GPUs
By Darien Graham-Smith in San Jose
Posted on 26 Aug 2008 at 03:39
As Jen-Hsun Huang delivered his NVISION keynote speech at the San Jose Centre for Performing Arts, protestors gathered outside to draw attention to Nvidia's response to problems with its mobile GPUs.
It was reported in July that some laptops with Nvidia discrete graphics chips were failing due to overheating, but the company has refused to reveal precise details of which models are affected.
This lack of communication has infuriated consumers, and some have formed protest groups - such as the My Nvidia Fail bloggers, who were handing out flyers (pictured) at today's event - to press Nvidia to be more open with the public.
Nvidia unable to respond
A spokesman for Nvidia's mobile graphics division, speaking to reporters at the weekend, admitted the company's response had been unsatisfactory, but explained that his group's hands were tied.
"The truth is," he explained, "our obligations to our partners limit what we can say. We need to leave announcements to our partners like Dell and HP."
"I know there's frustration, and it would make my job easier if I could give out the facts that I know, but we have obligations to our partners. We discuss it constantly, and the company would like to be more upfront about this - but we can't be."
Huang accepts partial responsibility
Nvidia President and Chairman Jen-Hsun Huang was also tackled on the subject after his keynote speech at NVISION, but insisted that the company's behaviour had been honorable.
"When I found we had this problem, I went to the OEMs and said 'let's fix this'," he protested. "In fact, I put a reserve of $200M in place, and I said to the OEMs: 'If you fix it, I'll pay you back'."
"Nobody in the industry has ever done that before," he continued. "Not Marvell, not Broadcom, not AMD... but if the consumer has a failure we'll get it replaced right away."
He rejected the suggestion that Nvidia's public silence was an attempt to evade responsibility. "The first person in the world that talked about this problem was me," he reminded reporters. "I put out the first press release. And I'll stand up and be partly responsible."
"But the OEMs are partly responsible too," he went on. "And if anybody else wants to volunteer to be responsible, I'm happy for them to be a part of it as well."
Is your business a social business? For helpful info and tips visit our hub.
- How Google Glass ruined my lunch hour
- Smartphone battery packs: can a USB power pack beat the festival battery blues?
- Windows Easy Transfer – not so "easy" in Windows 8.1
- Formula 1: what a difference virtualisation makes
- Office of the future: comfy chairs and tablets everywhere
- I went to Glastonbury and the only thing that got high was my smartphone
- Meet the robots helping teach children
- PaperLater: would you pay to print the internet?
- Amazon vs Kobo: how much to make the ebook switch?
- Phishing emails: how I nearly got caught out
- Top five VoIP mistakes
- How to add in-app purchasing to an iPhone, Android or Windows app
- Remote-control ransomware: TeamViewer and software hardball
- Why laptops with serial ports matter to the Internet of Things
- Make your mobile battery last longer
- Small steps into handling Big Data
- Nexus 5: does it really run stock Android?
- How to get broadband to a garden office
- How to write your company's IT security policy
- Raspberry Pi and Wolfram: a must-have for every child