Mesh statement on customer warranties

Posted on 11 Apr 2008 at 10:30

The following statement was received by PC Pro when we contacted Mesh regarding its dispute with Repair-Line and the status of customer warranties.

"Mesh Computers Ltd entered into a contract with Repair-Line Ltd, in May 2007, in order for Repair-Line Ltd to supply technical support and onsite maintenance cover for all Mesh manufacturers warranties.

Mesh Computers Ltd offered for sale Repair-Line Ltd extended warranties for which Repair-Line Ltd have received, or taken directly all payments. It is the responsibility of Repair-Line Ltd to fulfil their obligations of cover of these warranties.

All payments in respect of Mesh manufacturers warranty and other warranties, covered by the contract, have been made in advance to Repair-Line Ltd, in the sum of £435k.

Mesh Computers Ltd put Repair-Line Ltd on 7 days notice to remedy a number of breaches of the contract, but did not receive a reply. Due to the level of complaints Mesh Computers Ltd received from their clients, specifically regarding Repair-Line Ltd's level of service Mesh decided to terminate the contract giving three months notice to Repair-Line Ltd, in accordance with the terms of the contract.

Mesh Computers sent their representative to Repair-Line Ltd's premises in Castleford to retrieve Mesh Stock and clients systems. Repair-Line Ltd's premises had been seized by the landlords. Mesh were denied access to their Clients systems. Mesh Computers Ltd has, additionally made a formal complaint to Trading Standards, on behalf of their clients. Mesh is in the process of issuing a statutory demand for non-payment, by Repair-line Ltd for parts supplied.

Along with ourselves we are aware of other third party, Customer and Supplier, companies who have taken action regarding Repair-Line Ltd. In particular one claim is listed for hearing in the Leeds County Court on 10th June 2008.

Mesh Computers Ltd has made alternative arrangements to ensure that their Clients systems are fully supported."