Don't rip off in-flight mobile users, warns EU

 

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By Barry Collins

Posted on 7 Apr 2008 at 16:54

The EU has approved plans to allow mobile phone calls on European flights - but has warned operators not to take liberties with their pricing.

The EU plans to harmonise the technology used for in-flight calls to ensure the safety of aircraft and that passengers can continue to make calls as they move from country-to-country.

But the Telecoms Commissioner has issued a stern warning to any network or airline that plans to cash in on the in-flight calls. "Now we expect operators to be transparent and innovative in their price offerings," says Viviane Reding.

"In-flight mobile phone services can be a very interesting new service especially for those business travellers who need to be ready to communicate wherever they are, wherever they go.
However, if consumers receive shock phone bills, the service will not take-off."

The Commissioner also wants due consideration given to passengers who don't want to be interrupted by 'I'm just over Paris, darling' calls. "I also call on airlines and operators to create the right conditions on board aircraft to ensure that those who want to use in-flight communication services do not disturb other passengers."

This would presumably lead to passenger segregation along the lines of the smoking/non-smoking seats of yesteryear. It's also entirely possible that airlines may extend existing divisions and only offer calls as a perk to business- or first-class passengers.

Last month, Ofcom said it would allow mobile calls on UK flights subject to European and aviation body approval.