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[Hard disks]
Wednesday 19th March 2008
Dell blasts solid state drive failure claims 5:48PM, Wednesday 19th March 2008
A report claiming nearly a third of solid states drives are being returned by customers, has met with an angry response from Dell.

Earlier in the week, Avian securities published a report claiming that nearly 30% of all solid state drives sold by one "large computer manufacturer" were being returned due to technical failure and poor performance.

Though Avian didn't specifically mention any company, it was widely assumed to have been referring to Dell and its SSD supplier Samsung, an assumption
 
 
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confirmed when Dell posted a scathing reply on its blog, claiming the report was "just not true".

"Sometimes we have to react to information that has no basis in reality," the post begins. "That's what we're dealing with here. Here's the real story: the 20 - 30% failure and return rates cited by Avian Securities don't even vaguely resemble what's happening in our business. It's also true that Avian did not contact us while doing their research. Said another way, it's just not true."

"Whether we're talking about a new technology or an established one, Dell is extremely strict on quality variations. Hard drive quality in particular is closely monitored by virtue of its job: to store customer data. Computers can be easily replaced - customer data cannot."

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