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[PSUs]| Thursday 17th January 2008 |
"It turns out due to my excessively fat fingers, nearly every one of our customers has been seriously over-billed in the last 12 hours," says Dreamhost founder, Josh Jones, on the company blog.
Instead of running
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"That super-robust and stable biller did what it was programmed to do, it ran as though today was December 31st, 2008! And what did it see? Well, it saw a whole lot of accounts (essentially all of them) who for some unknown, mysterious reason hadn't been charged at all for eleven and a half months," says Jones.
Dreamhost has now reimbursed the charges placed on most customer accounts, although a small number of refunds have been unsuccessful, claims the company.
"I'm very very sorry, we're very very sorry, and I'm sure you're very very sorry this happened," pleads Jones, before claiming that the company's servers have now been updated to avoid any repetition of the problem.
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