Typo causes $7,500,000 mistake
By Matthew Sparkes
Posted on 17 Jan 2008 at 11:57
A typing mistake caused Dreamhost to accidentally charge its customers a year's worth of non-existent hosting fees, totalling $7,500,000.
"It turns out due to my excessively fat fingers, nearly every one of our customers has been seriously over-billed in the last 12 hours," says Dreamhost founder, Josh Jones, on the company blog.
Instead of running the figures for late December 2007 on the billing payment system, Jones actually ran them for late December 2008 - a small typo, but one that caused $7,500,000 of erroneous payment requests to be immediately sent to customers.
"That super-robust and stable biller did what it was programmed to do, it ran as though today was December 31st, 2008! And what did it see? Well, it saw a whole lot of accounts (essentially all of them) who for some unknown, mysterious reason hadn't been charged at all for eleven and a half months," says Jones.
Dreamhost has now reimbursed the charges placed on most customer accounts, although a small number of refunds have been unsuccessful, claims the company.
"I'm very very sorry, we're very very sorry, and I'm sure you're very very sorry this happened," pleads Jones, before claiming that the company's servers have now been updated to avoid any repetition of the problem.
WAS DREAMHOST TRYING TO PUFF UP?
He said in his blog:
"It turns out due to my excessively fat fingers, nearly every one of our customers has been seriously over-billed in the last 12 hours..." I question the following:
1) Dreamhost has no accounting department?
2) Was this a way to puff up the sales for the company for a possible tender offer??? One only has to ask because his own picture gives evidence that his has normal fingers (NOT FAT) as claimed.
By boyscout on 28 Aug 2010
- Why iTunes sales are falling - and how Beats can help
- Five ways Amazon Fire TV Stick beats Google Chromecast
- Office 365 trumps Dropbox and Google Drive with unlimited OneDrive storage
- Nexus 6 release date, specs and price: when will the Nexus 6 go on sale in the UK?
- HP's vision for the future of PCs: the 3D Sprout
- Google Glass: mugger bait, pub problem and other lessons learned from two dangerous weeks
- Twitter, please don't fiddle with my feed
- How Satya Nadella can get some pay-raise karma
- Windows 10: a step back to go forward
- Michael Dell: Cloud infrastructure is the roads, bridges and highways of the 21st century
- How to check your identity hasn’t been sold to the hackers
- Tim Cook: this is how much TV has changed since the 70s
- Westminster wins the .London battle
- 20 years of PC Pro: from deep pan pizza to virtualisation
- Five reasons why the Apple Watch leaves me cold
- How to sell more ebooks on Amazon
- 10 ways to make your business more secure
- Top five VoIP mistakes
- How to add in-app purchasing to an iPhone, Android or Windows app
- Remote-control ransomware: TeamViewer and software hardball
- Why laptops with serial ports matter to the Internet of Things
- Make your mobile battery last longer
- Small steps into handling Big Data
- Nexus 5: does it really run stock Android?
- How to get broadband to a garden office