Tiscali suffers week-long email outage

 

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By Barry Collins

Posted on 29 May 2007 at 15:30

Tiscali is struggling to fix a problem that has prevented some of its customers from sending emails for over a week.

A mammoth 21-page thread on Tiscali's support forums reveals that dozens of unhappy customers are struggling to send outgoing messages. The complaints started on Monday May 21 when one user found that emails he'd sent the previous Friday had been returned undelivered.

Scores more of angry customers have experienced similar problems. One customer who posted earlier today claims: 'I have indisputable evidence on my machines that the last email I successfully sent was 17 May. Another poster claimed it was 3 May!'

Several customers have complained that Tiscali is attempting to cover-up the scale of the problem. 'There are many IT competent users out here,' writes one user. 'We are used to going via Hotmail when necessary. Now do the decent thing and be open and honest about the problem. Not the whitewash on the status page.'

This afternoon, the Tiscali status page states: 'We are currently experiencing some delays in the delivery of outbound emails on our mail servers. This is only affecting some delivery addresses.'

A Tiscali spokesperson told PC Pro that the company 'has got a problem' and promised to issue a statement this afternoon. We'll keep you updated.