Printed from www.pcpro.co.uk
PC Pro Excellence Awards results: Desktop PCs
WINNER: CHILLBLAST
Highly Commended: CCL
British laptop makers are rarer than steak tartare, but local firms have dominated our desktop PC awards over the years: seven of the last ten winners have been British firms, and Chillblast makes that eight out of 11.
Chillblast offers a wide range of systems, from £300 nettops to £3,500 customisable monsters. But it's not only choice that customers appreciate, it's the way the company reacts when things go awry. "Delivery of my PC was two weeks or so more than quoted, but customer service was always available and kept me informed," said reader Mark Ziprin. "Queries by email are responded to very quickly, and the responses I get show the staff have excellent knowledge," agreed David Sawyer.
CCL improves on last year's mid-table showing by snatching a Highly Commended award - replacing Apple, which was punished by our readers with a well below average score for Value for Money on its iMac range.
Categories
Reliability & Service Awards
Products of the Year
| Customer support | Reliability | Value for money | Speed | Buy again? | Overall score | |
|---|---|---|---|---|---|---|
| Chillblast | 95% | 94% | 92% | 97% | 98% | 95% |
| CCL | 90% | 94% | 93% | 91% | 94% | 92% |
| Novatech | 92% | 93% | 91% | 91% | 91% | 92% |
| PC Specialist | 86% | 89% | 90% | 92% | 93% | 90% |
| Scan | 88% | 90% | 89% | 91% | 90% | 90% |
| Apple | 90% | 93% | 78% | 90% | 91% | 88% |
| CyberPower | 86% | 81% | 90% | 93% | 89% | 88% |
| Dell | 75% | 83% | 79% | 76% | 86% | 80% |
| Acer | 70% | 83% | 85% | 77% | 82% | 80% |
| HP | 73% | 82% | 78% | 75% | 84% | 78% |
| Lenovo | 76% | 81% | 78% | 72% | 85% | 78% |
We ask our readers to rate each product on a number of different factors, such as performance, reliability and value for money. We convert those answers to numeric values: ten for very satisfied, eight for satisfied, five for neither satisfied or dissatisfied, two for dissatisfied and no points at all for very dissatisfied customers. By dividing the cumulative score by the number of votes we obtain a percentage score for each of the voting categories, and an overall percentage score. Only companies that register a statistically significant number of votes are included in the awards tables.
The PC Pro Awards 2011 are sponsored by:
