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SashaMuller
Joined: 02 Jul 2003
Posts: 67
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 Posted: Wed May 21, 2008 4:33 pm Post subject: |
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Hiya Pete
No answer as yet. Dell have promised to get me a detailed response in the next 48 hours, maybe less. The moment i know, you'll know. Well, maybe a minute or two later. 
Forgive my ignorance, but what does the Nvidia software provide that Dell's does not? Do you lose out on any particularly useful or cool ESA features?  |
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petesmart1
Joined: 08 May 2008
Posts: 90
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| Posted: Wed May 21, 2008 9:43 pm Post subject: |
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Hi Sasha,
For me the problems started with Dell's software, fans & lights etc, the nvidia software is a bit buggy but nowhere near as bad as Dell's, and for me at least it works a lot better!
The point of the ESA software, in my opinion, is to enable users to adjust fan speeds to assist in any overclocking they may wish to perform, or lower the fans if they want a quieter system whilst viewing a video. And as a major selling point used by Dell was that they would cover any overclocking under warranty. To be honest the ability to change the lights to the colour of your choice is for me is a gimmick.
As an insight into the way Dell are thinking, another issue is nvidia system monitor displays a 178c temp in the system section and to cure this a BIOS update has been released which disables the onboard sensor, no sensor - no display - problem solved. Pure Genius!!
Anyway, thankyou once again for your continued interest.
Pete.
_________________
XPS630
Q6600 (2.4 Ghz, 1066 FSB, 8MB cache)
3GB CRUCIAL DDR2 6400 800MHZ 4.4.4.12
640 GB (2x320GB) Serial ATA (7200 Rpm) Raid 0 Stripe
Single nVidia 8800 GTX
No overclocking at all.
Vista Ultimate |
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petesmart1
Joined: 08 May 2008
Posts: 90
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| Posted: Thu May 22, 2008 1:02 pm Post subject: |
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Just left a reply to a post on another site and thought it would also be relevent here. I apologise for the cross posting!
In answer to:
The motherboard in the 630 isn't defective. If any thing its in the bios or the master i/o board. the mobo is just outdated.. we all knew it had a 650 board when we ordered. and if you didn't you should have did your homework before buying it. thats why i say to sell us a mobo . if it were defective or falsely advertised. i would have just made the post to give us an upgrade for free. the only false advertisement i could see is that dell said it came with light fx 2.0 which it did not.
I posted:
False advertising in the case of LighFX2.0, DECEPTIVE advertising (at best) in the case of ESA, because nowhere on the advertising does it state that nvidia's ESA software DOES NOT SUPPORT the 650i mobo, no mention of the need to use Dell only ESA software to be compatable with the propietry MIO.
They are sticking to "software" as the root problem as not to be liable for very expensive hardware replacements.
Morals of a viper, ethics of a gutter snipe, thats what's at the real root of the problem!
Any thoughts anyone?
_________________
XPS630
Q6600 (2.4 Ghz, 1066 FSB, 8MB cache)
3GB CRUCIAL DDR2 6400 800MHZ 4.4.4.12
640 GB (2x320GB) Serial ATA (7200 Rpm) Raid 0 Stripe
Single nVidia 8800 GTX
No overclocking at all.
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petesmart1
Joined: 08 May 2008
Posts: 90
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| Posted: Sat May 24, 2008 9:54 am Post subject: |
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Dear Sasha,
Well it's been a little over the 48 hours Dell promised to get back to you in and to be honest I thought it would be very unlikley that you would get any.
Noticed there are now over 970 views in just one week!
Any chance of getting the editors view on the impact his recomendation for the 630 and it's problems could have on the magazine's credability?
Obviously if he doesn't want to post here he can allways PM me.
_________________
XPS630
Q6600 (2.4 Ghz, 1066 FSB, 8MB cache)
3GB CRUCIAL DDR2 6400 800MHZ 4.4.4.12
640 GB (2x320GB) Serial ATA (7200 Rpm) Raid 0 Stripe
Single nVidia 8800 GTX
No overclocking at all.
Vista Ultimate |
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SashaMuller
Joined: 02 Jul 2003
Posts: 67
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| Posted: Tue May 27, 2008 10:13 am Post subject: |
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Check your PM's Pete.
I'm currently trying to get hold of one of the technical members of the XPS team, so I can have a chat with them directly about the problems people have been experiencing. Moment I hear anything, I'll post about it here.
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petesmart1
Joined: 08 May 2008
Posts: 90
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| Posted: Tue May 27, 2008 11:21 am Post subject: |
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Sasha, thanks for your continued interest.
Things seem to have slowed to a crawl as far as a post from Dell in respect of a resolution to the problems, must be the holiday weekend!
The "alternative help site" (http://my630i.com/index.php) set up for dissatisfied 630 owners is doing well - 36 members since May 13 - infact they are starting to report other problems with the system that seem to get lost in the "official" Forum.
I know all 630 owners wait with anticipation for any response you eventually do get.
_________________
XPS630
Q6600 (2.4 Ghz, 1066 FSB, 8MB cache)
3GB CRUCIAL DDR2 6400 800MHZ 4.4.4.12
640 GB (2x320GB) Serial ATA (7200 Rpm) Raid 0 Stripe
Single nVidia 8800 GTX
No overclocking at all.
Vista Ultimate |
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petesmart1
Joined: 08 May 2008
Posts: 90
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| Posted: Wed May 28, 2008 2:37 pm Post subject: |
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Just seen this over on My630i.com
http://edition.cnn.com/2008/US/05/27/dell.lawsuit/index.html
Does this mean that Dell are up to thier old tricks again?
_________________
XPS630
Q6600 (2.4 Ghz, 1066 FSB, 8MB cache)
3GB CRUCIAL DDR2 6400 800MHZ 4.4.4.12
640 GB (2x320GB) Serial ATA (7200 Rpm) Raid 0 Stripe
Single nVidia 8800 GTX
No overclocking at all.
Vista Ultimate |
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SashaMuller
Joined: 02 Jul 2003
Posts: 67
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| Posted: Wed May 28, 2008 4:28 pm Post subject: |
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Hi Pete (and everyone following this thread)
I've just had a chat with a couple of Dell's US-based XPS representatives about the problems you've been experiencing.
1. ESA - The official line is that Dell is seeking to resolve the problem in close collaboration with Nvidia. They can't give any ETA for that fix however. The search for a solution is, quite simply, ongoing. I understand how frustrating the lack of a fix is, and so I will personally be closely monitoring the situation.
2. LightFX 2.0 - No one was aware that I wanted to talk about the matter of LightFX, so I couldn't get any information during the call. They have promised to look into it and correspond with me on the subject. I mentioned the fact that Dell have removed LightFX 2.0 from the marketing blurb on their US website, according to their own customer support chap, DELL-Chris_M, who is, according to a post elsewhere on our forums, also "trying to get it removed from the UK site". Of course, they couldn't comment on that, so I'll await their response.
3. Overclocking - As to whether this is covered by warranty, or not, was not succinctly or clearly answered. The feeling i got was that it is a 'feature' of the 630, hence the overclocking options in the bios/ESA software, but as to whether you’d be covered if you cooked your processor, I was left somewhat in the dark. My contact promised to send me some information detailing their overclocking policy though, so I'll chase that up and relay it as soon as possible!
All in all, the conversation was a lot less illuminating than I might have hoped. So, for the meantime, we're going to remove the XPS 630's recommended award, at least until such time as the ESA issues are fully resolved.
I will continue to keep a keen eye on the issue (and this thread!), but if anyone has any questions, or further issues they'd like to raise, then please email me at sasha@pcpro.co.uk |
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petesmart1
Joined: 08 May 2008
Posts: 90
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| Posted: Wed May 28, 2008 6:15 pm Post subject: |
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Sasha,
At least with the removal of the PCPRO recommendation a clear signal will be sent to Dell that "others" are also interested in the outcome of this situation.
By the way, have you had a chance to look at the link in my last post.?
Any thoughts?
Again, thank you for your help.
Pete.
**EDIT**
I've noticed that you have indeed removed your recommendation from the review, however Dell are still displaying it on the UK site!
_________________
XPS630
Q6600 (2.4 Ghz, 1066 FSB, 8MB cache)
3GB CRUCIAL DDR2 6400 800MHZ 4.4.4.12
640 GB (2x320GB) Serial ATA (7200 Rpm) Raid 0 Stripe
Single nVidia 8800 GTX
No overclocking at all.
Vista Ultimate
Last edited by petesmart1 on Wed May 28, 2008 7:18 pm; edited 1 time in total |
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davbow
Joined: 28 May 2008
Posts: 1
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| Posted: Wed May 28, 2008 6:52 pm Post subject: |
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Thank you PCPRO for having the attitude that nothing is set in stone! I think that is really adds to the credibility of PCPRO that they are willing to take another look at a product when new issues or concerns arise. Especially to the point of changing a reccomendation when it merits.
Again, as a 630i owner, thank you for keeping all involved honest.
David, a 630i owner
http://www.my630i.com |
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nicetrydre
Joined: 28 May 2008
Posts: 1
Location: California
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| Posted: Wed May 28, 2008 6:55 pm Post subject: |
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I got a little worried about the overclock warranty. They said they will support overclock for warranty now they are not giving direct answers. Dell was so Honest 5-6 years ago but now its totally different. I envy the 720 having the LightFX while it was advertised with the 630 it was never delivered with it. Thanks to PCPRO for the support and help!
_________________
XPS630i v1.0.2
Q6600 2.4GB OC'ed 3.1
4GB PC6400 800mhz Dominator 4Dimm
Dual 8800 GT 512MB SLi
Physix card
Dual boot Vista Home Prem. SP1 + XP Home Ed. SP2 |
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SashaMuller
Joined: 02 Jul 2003
Posts: 67
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| Posted: Wed May 28, 2008 10:42 pm Post subject: |
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| nicetrydre wrote: | | I got a little worried about the overclock warranty. They said they will support overclock for warranty now they are not giving direct answers. Dell was so Honest 5-6 years ago but now its totally different. I envy the 720 having the LightFX while it was advertised with the 630 it was never delivered with it. Thanks to PCPRO for the support and help! |
Hi nicetrydre
To be fair, Dell have been very forthcoming and helpful in my dealings with them. I am sure they will provide me with the information they didn't have to hand at the time I spoke to them, and promptly enough too.
As for the overclocking, I will clarify exactly what is and isn't covered with Dell asap. I'd imagine that it simply comes down to the user making sensible overclocks, and not doing silly things, like letting the CPU idle at 80c. But, again, I'm sure this will all be clarified in due course.
Thanks for posting!
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djcypher
Joined: 19 May 2008
Posts: 3
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| Posted: Thu May 29, 2008 11:51 am Post subject: |
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Thank you Sasa /PCPro for investingating this issue. It's much appreciated by everyone experiencing these problems and dealing with the lack of info provided to us by Dell.
Keep up the good work!! |
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SashaMuller
Joined: 02 Jul 2003
Posts: 67
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petesmart1
Joined: 08 May 2008
Posts: 90
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| Posted: Thu May 29, 2008 3:00 pm Post subject: |
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It certainly looks that way, will download and try it myself soon.
**EDIT**
Looks like there may be a hiccup. I'm putting any download on hold, the forum moderator is asking for a direct link to the file that the poster is using as he (the moderator) can't find any file compatable with the 630's mobo. 
_________________
XPS630
Q6600 (2.4 Ghz, 1066 FSB, 8MB cache)
3GB CRUCIAL DDR2 6400 800MHZ 4.4.4.12
640 GB (2x320GB) Serial ATA (7200 Rpm) Raid 0 Stripe
Single nVidia 8800 GTX
No overclocking at all.
Vista Ultimate |
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