When posting details of a problem
This topic contains important information about using our discs. If you have a problem running the disc browser or registering software from the disc then please read the information below carefully before posting to a new topic.
Please include the magazine name, issue date and whether you're using the DVD or CD edition when posting details of your problem.
It is also helpful if you tell us whether you're using the CD or DVD edition.
Please use the cover disc browser
It's very important that you don't install software from our discs using Windows Explorer. Always run the cover disc browser. If you have disabled Windows' Autorun feature then you must run the application manually. The application is named after the magazine so should be easy to spot - it will be called shopper.exe, pcpro.exe or buyer.exe.
The disc browser provides extra information including system requirements, detailed installation instructions, serial numbers for full products and, of course, links to the correct installation programs.
You should use the interface as applications in the root of the disc (such as Adobe Reader) may be versions bundled with full products and are probably older versions - see the Adobe Reader topic for an example of this.
Known issues with the disc browser
If the disc browser freezes...
Some readers have reported that the disc browser loads but freezes when clicking on the list of sections (shown after accepting the disclaimer). We have been unable to track down the cause of this.There is no definite pattern in hardware or software. Some readers were running Windows XP on AMD K6 processors, but a few had much newer CPUs including Pentium IIIs.
We are working on a new disc browser that will not use Macromedia Director and so will bypass this issue altogether. Please bear with us and, in the meantime, refer to Temporary Workaround below.
If you are unable to use website links or receive an error that a file is too large for AOL to open...
Some readers have reported problems when using website links from our disc browser with both AOL and BT Yahoo! browsers. The disc browser has been tested, and readers should have no problems using it, with Internet Explorer and Firefox, or other 'vanilla' browsers such as Netscape. Please see below for how the AOL and BT Yahoo! browsers are affected and what you can do to workaround these issues.
BT Yahoo! browser
The BT Yahoo! browser is built on top of Internet Explorer, so it should have no problems. However, we have found that this browser takes an address requested by our application, such as http://www.pcpro.co.uk, and encloses it in double-quotes and prefixes it with the HTTP header, hence it requests:
- Code: Select all
On the issue of BT Yahoo! closing immediately after it loads, this occurs regardless of the pop-up blocker being disabled.
A support request has been logged with BT Internet. Keep an eye on this topic, and check out Temporary Workaround below.
If your default browser is set to AOL, it will ask if you want to open website addresses received from the disc browser as text files. Again, this is being looked into but, for now, we suggest you check out Temporary Workaround below.
We appreciate that you may have chosen your AOL or BT Yahoo! browser for features that your ISP has implemented. If you need to access online registration pages or other website links from our disc browser, we suggest that you temporarily change your default browser to Internet Explorer (or Firefox, if you have it installed), and set it back to your preferred browser after using our disc.
We are looking into both of these issues, pending feedback from BT Internet and AOL. Further information will be posted here as soon as possible.
Changing your default browser to Internet Explorer (Windows XP SP2)
To change your default browser on Windows XP SP2, click on the Start menu and select Control Panel. Select Add or Remove Programs, and then choose Set Program Access and Defaults on the left-hand side of the next window.
You should then see three entries on the right-hand side of the window: Microsoft Windows, Non-Microsoft and Custom. Click on Custom and, under Choose a default Web browser, choose Internet Explorer from the list of browsers. Finally, click OK to commit changes.
Changing your default browser to Internet Explorer (older versions of Windows)
Click on the Start menu and select Control Panel. Select Internet Options and, in the next window, click on the Programs tab. At the bottom of the tab should be an option labelled Internet Explorer should check to see whether it is the default browser. Make sure the box next to this is checked, then apply the change.
Changing your default browser back to AOL/BT Yahoo! browser
To reset your to your default browser, launch it from a shortcut (usually in the Start menu or on the Desktop). If you receive a prompt, you will be given the opportunity to change this browser to the default. If you don't receive this prompt, check in the application's settings for an option to check whether the browser is the default whenever it is launched.