Textbook service from Kindle tech support

Thursday, March 3rd, 2011

Customer service really is rubbish, isn’t it? I mean how often have you rang a support line, or stared into the glassy eyed bubble of human-shaped ignorance that is 98% of this nation’s support staff and seen nothing but the next ten minutes of your life being rolled up and thrown out of the window.

That was my attitude until last night, when I took out my Kindle to discover the top two thirds of the screen had frozen, while the lower third of the screen worked perfectly. It was the Dolly Parton of eBook readers, and I rang Amazon fully expecting to be ushered onto the usual treadmill of pointless questions and obfuscation.

Instead I got Rose and Simon. Not together. They weren’t dueting support queries or anything – though that would be awesome.

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The delights of IT customer service… no, really

Monday, June 1st, 2009

Anyone who listens to the PC Pro podcast may have noticed my absence over the last couple of weeks, as instead of sitting in the office annoying my colleagues I’ve been busy filling boxes with books, CDs and what can politely be called odds and ends – those innumerable items that “might come in useful” at some future and uncertain date. In other words, I had the delight of moving house.

But there was one surprisingly pleasant part to the whole process, and it’s surprising because it’s the aspect of moving I dreaded the most: changing my address details with all the service providers that take my money each month. (more…)