Why Outlook 2010’s conversation view doesn’t work

Wednesday, August 19th, 2009

Let’s be clear: Outlook 2010 is good. Very good, actually. And, certainly, if you instructed me to write an email client I’d come back to you with a white box with “INBOX” written on the front in biro.

But that doesn’t mean it hasn’t been driving me up the wall.

Outlook 2010 tries to be all clever by bundling messages into “Conversations”. This is useful for when someone in the office CC’s everyone in on which pub to go to and you spend Friday afternoon battling a deluge of witty put-downs. In Outlook 2010 everything with the subject line “Let’s go to the pub!” is rolled into one conversation and you have to scroll through your inbox less. (more…)