The delights of IT customer service… no, really

Monday, June 1st, 2009

Anyone who listens to the PC Pro podcast may have noticed my absence over the last couple of weeks, as instead of sitting in the office annoying my colleagues I’ve been busy filling boxes with books, CDs and what can politely be called odds and ends – those innumerable items that “might come in useful” at some future and uncertain date. In other words, I had the delight of moving house.

But there was one surprisingly pleasant part to the whole process, and it’s surprising because it’s the aspect of moving I dreaded the most: changing my address details with all the service providers that take my money each month. (more…)