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	<title>PC Pro blog &#187; Awards</title>
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		<title>The delights of IT customer service&#8230; no, really</title>
		<link>http://www.pcpro.co.uk/blogs/2009/06/01/the-delights-of-it-customer-service-no-really/</link>
		<comments>http://www.pcpro.co.uk/blogs/2009/06/01/the-delights-of-it-customer-service-no-really/#comments</comments>
		<pubDate>Mon, 01 Jun 2009 17:05:59 +0000</pubDate>
		<dc:creator>Tim Danton</dc:creator>
				<category><![CDATA[Random]]></category>
		<category><![CDATA[Awards]]></category>
		<category><![CDATA[call centres]]></category>
		<category><![CDATA[customer service]]></category>

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		<description><![CDATA[Anyone who listens to the PC Pro podcast may have noticed my absence over the last couple of weeks, as instead of sitting in the office annoying my colleagues I&#8217;ve been busy filling boxes with books, CDs and what can politely be called odds and ends &#8211; those innumerable items that &#8220;might come in useful&#8221; [...]]]></description>
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		<title>The 2008 anti-awards</title>
		<link>http://www.pcpro.co.uk/blogs/2008/12/22/the-2008-anti-awards/</link>
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		<pubDate>Mon, 22 Dec 2008 12:19:01 +0000</pubDate>
		<dc:creator>Stuart Turton</dc:creator>
				<category><![CDATA[Newsdesk]]></category>
		<category><![CDATA[Awards]]></category>
		<category><![CDATA[Dropbox]]></category>
		<category><![CDATA[Fry]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Yahoo]]></category>

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		<description><![CDATA[Welcome to Stuart Turton&#8217;s 2008 anti-awards. These are not voted for by the public, there&#8217;s no free booze, swanky trophy or glittering ceremony, and you better believe they&#8217;re biased. Here, in no particular order, are all the things that made my 2008 memorable, whether because they filled my head with happy, or just made my [...]]]></description>
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