Real World Computing

Friday, August 15th, 2008

If you keep close tabs on the smartphone scene - and PC Pro’s reviews section - you’ll know that we weren’t too impressed with HTC’s response the iPhone 3G, the Touch Diamond a couple of months ago.

We liked the fact that it buried most of Windows Mobile’s ugliness under an attractive, finger-friendly touchscreen interface, and we liked its fantastic VGA screen. We were also keen on its fantastic web browser - Opera Mobile 9.5.

But we hated its sluggish performance. The whole point of touchscreen interfaces is that they should be responsive, but this was anything but. Hit a control on screen and, like as not, you’d have to wait a second or so before anything actually happened. It was one of the most frustrating phones we’ve ever had the displeasure to use.

Would the same issues afflict its big brother - the Touch Pro, which arrived in the Labs today?

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Tuesday, August 12th, 2008

If you haven’t tried it yet, Cuil is supposed to be the next hot search engine. So I tried it while fixing a problem with a Domino server, expecting a much quicker search experience than was the case with dear old Google. Here, “Quicker” means less junk results and more useful technical snippets - something I find one can get, generally, by using more than three search terms.

So imagine my surprise at following cuil’s first match result to my search : A page solely concerned with showing you that the guy writing it can’t diagnose the source of his problems, no matter which bit of software he’s looking at. It has some random and unsubstantiated comments about mail rules: it contains no examples, no code, no fixes - just a raft of inaccurate statements about fossil versions of the product that nobody uses any more.

Why, one wonders, does Cuil rank this page higher than the tens of thousands of pages retreivable from IBM’s documentation and support forums? On one machine I tried this search with, all I got back from Cuil was 2 results - the Computer Gripes one, and another one from openntf (which is at least apposite, if not well chosen). Only by turning off the safe-surf filter, did I get any of the other common resources for Notes agents, rules & security information.

Credibility in search technology is a perennial problem, as the googlewatch people will tell you: but this strikes me as a repeatable example of downright odd results.

Sunday, August 10th, 2008

No not the middle finger… Those who are keen followers of the articles pages here might have seen my little refugee item-ette from a forthcoming PC Pro feature: for those who haven’t, I confess my fragile ego wants me toshow it to you. Not because I took the photos all on my own (though I did, with my Sony with the busted CF door sensor that drives me nuts) but because I’ve just been through a bodge cycle on the HP ML115 that gave me the giggles.

I now find out of course, that VMWare Server isn’t officially supported on Windows Server 2008. Beta 2.0 is but that’s a whole different world, and I need Bowie, Iggy and friends to run without hassle. Searching in the usual places produces a load of whingers who don’t see why it can’t work, and almost nobody who really has the inside track…

…and one completely crazy fix. The problem is, Windows Sever 2008 won’t run with unsigned drivers, unless you press F8 on startup and choose the option which - well, runs without checking driver signing. There is no way to automate this within Windows: you can automate the opposite, so it never runs an unsigned driver: but you can’t turn the check off.

Well, unless you use ReadyDriverPlus that is. It’s not so much the need for somethign like this: it’s how it does it. Registry patch? Nah. Group Policy template? uh-uh.

It stuffs the keyboard buffer in the pre-GUI startup phase, to push in an F8 and the required number of up-arrows (plus a return) to always start server 2008 in unsigned driver mode.

How mad is that?

(and it works too…)

Thursday, August 7th, 2008

Looks like the Summer Season has well and truly landed at Microsoft: one client has been battling to download some licences from eopen for two days. This is not the first time the lights have been out at the software licencing pickup point - just as well it’s not a drive-thru (ugh).

But what takes the biscuit is their reply to his email asking when he can have his licences: oh sorry… would you like some CDs with the keys stuck on the back? Should be with you in…

(any guesses?)

…four weeks!

Adopting strictly limited software licencing systems tied tightly to the physical machine and the software install process looks good, for exactly as long as you can be bothered to stay responsive when people ask for new licences. A major cause of unease amongst my clients is the idea that one day, their right to get into their own files will be removed: having it taken away because you haven’t paid is pretty bad (if you thought you’d stopped paying). Having it taken away because someone is asleep at the wheel, or penny-pinching, or deliberately turning their back on the stream of customer-service requests… that’s far more worrying.

Tuesday, July 29th, 2008

No, I haven’t been taken over by a random word generator : I genuinely like the stuff. Not just because it perfectly complements some Sashimi or a Bento Box; but because it helps me think about air-conditioning and heat. Miso soup is a mixture of stock - or dashi - with paste - or Miso. It’s supposed to arrive hot, and if you leave it in a coolish room you can see the little particles of paste circulating in an almost textbook perfect case study of convection: something very few people actually believe is really going on around us, despite being taught about it in school (by a mad Welshman with crinkly wavy hair, a la Dilbert, in my case, but I digress)…

When the weather is hot, and I’m standing in people’s server rooms and they are going nuts with fear and loathing about their precious servers going into meltdown, I like to ask them about Miso soup: and if they get all confused (and then angry and then don’t pay my bill), I ask them how much they think the air inside the typical hot-air balloon actually weighs.

Very few get it right: the answer is, about five tons. Once you get that idea into your head, getting emergency cooling for servers sorted out starts to make a good deal more sense - and those elephant’s-trunk so-called aircon units which harassed managers tend to put in as a reflex action during these periods, start to look more like a way to throw kilowatts into the air for very little benefit, than like a smart way to stop your servers going into meltdown.

Got any good “boy stood on the burning deck” stories from extreme heat or wild weather?

Tuesday, July 15th, 2008

Anyone else suffered from this? At home I have a 30-inch HP TFT and a Kensington optical trackball (large, which is nice - but with a tiny moulding divot in the ball, which is not so nice), and in the last few months i’ve also had a Logitech Marble Mouse on my primary desk away from home (OK, so my working life is a complicated thing. Are you surprised?)

Since using both of these quite intensively, I have developed what I think is trackball-specific RSI - a sharp pain in the muscle group up at the elbow end of the forearm, when I make certain movements which involve grip with the middle (longest) finger.

Watching what I do when trackballing, it looks as if quite a lot of the fine movement with a ‘ball is done with the arm frozen in tension and the index and middle fingers moving very slowly, also in tension - which gets a lot worse when dragging. It could be that I’ll have to go back to the good old mouse to give my arm a break: at least, it’s that or buy that first sign of decrepitude - a shopping trolley…

Tuesday, July 8th, 2008

Looks like VMWare has lost it’s den mother: CEO Diane Greene has been replaced by Paul Maritz. Having seen Ms. Greene in action on two occasions, I will be fascinated to see how Maritz copes with that role - VMWare’s somewhat scattered product portfolio and happy go lucky acquisition model always seemed to represent a collection of cats resolutely refusing to make up a herd. Seems like the shareholders - companies not famous for their touchy-feely, den-motherish management style, like Cisco and EMC - reacted with that classic American short-term peevishness when revenues dropped, and Someone Had To Go.

The question in my mind is; was VMWare surfing a wave during the pre-recession years, or actually driving it? Will the uber-boffins who delivered the goods, keep doing so without their Den Mother?

Tuesday, July 8th, 2008

A nice shiny new interface for Fireworks

Fireworks has always, in my view, been a bit of an unsung hero. Overshadowed by Photoshop (am I the only person who loathes Photoshop for its complete impenetrability?) it has, nevertheless, been a crucial tool in my box when it comes to designing websites, buttons, elearning interfaces, logos etc. It clearly isn’t as capable as Photoshop when it comes to the printed medium but for developing graphics for electronic use it is unrivalled. (more…)

Monday, July 7th, 2008

…”anachronism”

Nul points to anyone who actually tries that one, I’m being figurative. Looks like this is the year for dusting off old technologies with a new lease of life, including:

- finding that Nokia 6310i with the busted keypad, because it plugs straight into the phone integration in my new-ish car (and finding it’s more responsive than my 2007 model Motorola phone)

- actually having to solder up a male/male 9-pin straight through serial cable (by destroying a couple of crossover leads) and then finding the only lappy which actually possesses a workable serial port is a Toshiba Tecra 8000, circa 1999. Naturally, despite being on a shelf at Schloss Cassidy for at least half a decade, it just starts up and whacks on into Hyperterminal (private edition of course, off a PC Pro cover CD…) without a murmur. The effort was worth it, to get into an HP 9308 enterprise backbone switch…

- snaffling a BT ISDN line that everyone forgot after they sent a DASS conversion letter. Once that is tested and working it will be fed into a small VOIP PBX system: I know of six ISDN lines, which BT were quite sure they could stop bothering with, which have been sharply re-commissioned for exactly this purpose for small biz VOIP. Watch out for Ebay prices on old EICON DIVA cards rising steeply…

Friday, July 4th, 2008

As I said in my recent review, the launch of Acrobat 9 is the most important release in years. Naturally most of the attention has been on the incorporation of the Flash player into the Adobe Reader with all that this means in terms of media handling and interactivity.

However it’s possible that the associated launch of Acrobat.com will eventually prove even more significant.

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