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Posted on July 25th, 2011 by Barry Collins

Google Chromebook and Office 2010? Thanks a bundle, Currys

Have you seen those new Google Chromebooks? You know, the ones with the cloud-based Chrome OS operating system, where all your apps are run over the internet? It seems some people just can’t get their head around the concept. Including high-street retailer and Chromebook seller, Currys.

Currys Chromebook

Visit the Currys website and attempt to order your Chromebook, and you’ll also be offered a selection of “things you may also need”, including an “upgrade” from Windows 7 Home Starter to Home Premium, and Office Home and Student 2010. Both of which would be absolutely useless on a Chromebook, which doesn’t run Windows and doesn’t even have an optical drive.

Scan further down the page and you’ll also find bundles including Norton 360 security software — which must come as news to Google, which claims you don’t need security software on the malware-proof Chromebooks. Not that you could install Norton 360, anyway.

This is, at best, rank incompetence on behalf of Currys. At worst, a shameful attempt to lull customers into buying extras that they couldn’t possibly use.

(Thanks to PC Pro follower @ct1003 for the tip-off)

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18 Responses to “ Google Chromebook and Office 2010? Thanks a bundle, Currys ”

  1. DVD Says:
    July 25th, 2011 at 3:19 pm

    Re: the last paragraph of this article, it’s very probably both.

     
  2. Damian Says:
    July 25th, 2011 at 3:31 pm

    Nah, I’d give them a small break for this as it’s not as if they ever sell anything other than over priced macs and bargain basement laptops. It is a big mistake but I’m sure it’s a mistake instead of something malicious.

    (It’s not like they’re putting Intel chips at the top of a sort list when searching for AMD like insight.com/uk did a few years back)

     
  3. Firhill Says:
    July 25th, 2011 at 5:57 pm

    Just had a look at the PCWorld and Dixons websites and they’re the same. They’re consistent at least.

     
  4. Stu Says:
    July 25th, 2011 at 6:29 pm

    I tend favour cock-up over conspiracy in this case. They’ve categorised it as a network and I’ll bet the website automatically adds those extras for all netbooks. It’s utterly rubbish of them still though.

     
  5. daz Says:
    July 25th, 2011 at 9:27 pm

    I’ve seen comet do this too.

     
  6. Anthony Says:
    July 25th, 2011 at 10:41 pm

    HAHAHAHAHAHAHA!

     
  7. Jonathan O'Connor Says:
    July 26th, 2011 at 10:54 am

    Currys, PC World, and Dixons are all the same company, so its no wonder they all make the same mistake.

     
  8. Dave Faulkner Says:
    July 26th, 2011 at 5:28 pm

    I learned my lesson in the 1980s from Dixon’s. I asked about SLR cameras, to which the sales assistant said, “What’s SLR?”

     
  9. John Says:
    July 27th, 2011 at 12:33 am

    Bah. I work for Currys/PCW. One of our “sales staff” sold Office 2010 keycode edition to someone for an iPad. The company has no real interest in training people other than how to “sell”.

    The Techs in store, if you are lucky enough to find one are never trained so it’s hit and miss in regards to personal knowledge. I’ve been told recently not to bother testing stuff before sending it for repair – great!

    However this specific incident will be as STU says.

     
  10. Dixons Retail Colleague Says:
    July 27th, 2011 at 9:57 am

    Not a conspiracy, not a con, just an error that has now been corrected. As to mistakes in the 1980s, we are now in the 21st Century!

     
  11. Trevor Says:
    July 27th, 2011 at 2:29 pm

    Hi, Just spoke to my manager (PCWORLD (yes i woork there)) after reading this article and he has informed me that because this unit falls under the laptop section in our planning group this is the reason why it has the section for things you may need. Hope this helps you guys with your consirancy theories …..

     
  12. Adam Says:
    July 27th, 2011 at 3:00 pm

    Actually, you can access Windows apps with Chromebooks. Not by installing them (because you can’t), but by using Ericom AccessNow, a pure HTML5 RDP client that enables Chromebook users to connect to any RDP host, including Terminal Server (RDS Session Host), physical desktops or VDI virtual desktops – and run their applications and desktops in a browser.

    Ericom‘s AccessNow does not require Java, Flash, Silverlight, ActiveX, or any other underlying technology to be installed on end-user devices – an HTML5 browser is all that is required.

    For more info, and to download a demo, visit:
    http://www.ericom.com/html5_rdp_client.asp?URL_ID=708

     
  13. Jim Berry Says:
    July 28th, 2011 at 8:00 am

    We maybe in the 21st century, but I have to agree the majority of your staff do not have a scooby about IT.

     
  14. Rob Says:
    July 28th, 2011 at 8:31 am

    Yup, looks like now fixed. Unlike some of Currys/PCW’s training issues.

     
  15. DVD Says:
    July 29th, 2011 at 12:02 am

    re: Dave Faulkner’s comment: A Dell sales person once asked me what ‘P&P’ was when I asked him is a price he was quoting included P&P.

     
  16. mr_chips Says:
    July 31st, 2011 at 6:58 pm

    @DVD – really doesn’t surprise me that Dell’s person didn’t know the meaning of P&P. I have fun winding up sales and support teams with acronyms. It is interesting to hear what they reckon they mean if they don’t want to sound ignorant and ask.

    One support agent at NEC thought that AFT meant ‘accelerated file transfer’ in relation to my query about installing a 2TB ‘Advanced Format Technology’ drive to a workstation PC.

     
  17. Irritated Reader Says:
    August 1st, 2011 at 4:01 am

    The error has obviously been made due to it being generic add-ons that they offer with all Windows machines. But, the editor with his blasé “doesn’t even have an optical drive” comment should also be aware that you don’t need an optical drive to install either MS Office or Norton 360. Not so clever when your trying to make someone else look silly, is it?

     
  18. Vimto Says:
    August 4th, 2011 at 9:04 am

    If you don’t really know what you require or what you’re looking at, the best option is still to go to your local IT dealer, who should (in most cases) give you advice as to what you need and source it for you. You may pay a little more for the individual items but you’re less likely to be sold a chunk of things you don’t need or in this case can’t use.

     

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